Latest Artificial Intelligence News

AI & Automation in CX

Krisp Launches Customer Accent Conversion for Global Contact Centers

AI & Automation in CX

Microsoft’s Support for Anthropic Signals a Shift in AI Power Dynamics

AI & Automation in CX

Five9 Expands Partner Ecosystem to Orchestrate the Multi-Agent Contact Center

AI & Automation in CX

Nvidia Targets Contact Centers with Open-Source AI Agent Platform

AI & Automation in CX

Amazon Connect Wants to Kill Call Deflection as a Success Metric

AI & Automation in CX

Zoom Pushes Into the “Resolution Economy” with Major ZoomCX Overhaul

AI & Automation in CX

Stop Chasing AI Hype and Start Delivering Real Outcomes

Contact Center & Omnichannel​

On-Prem vs Cloud Debate Returns as Avaya CEO Criticizes Cloud-First Strategy

AI & Automation in CX

Big CX News from Verint, Salesforce, Santander & Mastercard

AI & Automation in CX

AWS is Aiming to Fix Healthcare’s Worst Contact Center Problem

AI & Automation in CX

Burger King Uses AI to Score “Friendliness” at the Drive-Thru

AI & Automation in CX

Big CX News from Zoom, ServiceNow, Salesforce, RingCentral & Openai

AI & Automation in CX

ServiceNow Launches AI That Resolves Tickets 99% Faster Than Human Agents

Contact Center & Omnichannel​

Command, Not Control: Surviving Social CX Without Losing Your Soul

AI & Automation in CX

Zoom Launches Virtual Agent 3.0 to Fix Chatbot’s Broken Promise

AI & Automation in CX

OpenAI’s Consulting Play, CX Leaders Might Get Sidelined