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Contact Center & Omnichannel
Big CX News from Salesforce, Zendesk, Pegasystems & Verint
Salesforce Crowned King of CRM for the 11th Year Running
Verint Secures Eight-Figure Contract with Major Retailer
AI Will Make Call Centers Obsolete, Predicts Tata Consultancy Services Head
Why Aren’t Customer Service Teams Ready for Machine Customers?
6 Contact Center AI Truths They Don’t Want You to Know
Microsoft-Centric Contact Center: A Unified Approach with Dynamics, Teams, Office 365, and AI
The Salesforce Einstein Copilot Is Now Generally Available
Slack Sales Elevate Transforms Team Performance
Uncategorized
Medallia Confirms CEO Joe Tyrrell Has Stepped Down
Oracle Brings More AI Capabilities to Service & Sales Teams
3 Modern Contact Center QA Challenges (and How to Overcome Them With AI)
Marketing & Sales Technology
HubSpot “Reinvents” Content Marketing, Takes Commerce Hub Global
HubSpot Declares “Customer Experience Is Broken”, Unveils the “All-New” Service Hub to Fix It
The Modern Contact Center Stack: What Does It Look Like?
Calabrio Confirms CEO Exit, Releases New QA Tools
