Latest Artificial Intelligence News

CX TV

CEO Chat: Dave Michels Sits Down with Verint’s CEO Dan Bodner

Customer Analytics & Intelligence

How Conversational Intelligence Platforms Are Using AI in 2024

Customer Analytics & Intelligence

Target Announces “Transformative” GenAI Chatbot for Team Members

Contact Center & Omnichannel​

NICE Mpower: Is It Really the “Holy Grail” of CX?

Contact Center & Omnichannel​

JD Sports Leverages Airship Enhancements to Elevate Mobile App CX

Contact Center & Omnichannel​

Zendesk Targets “Essential” AI Startups with Global VC Arm

Contact Center & Omnichannel​

Big CX News from Salesforce, Microsoft, BT & ServiceNow

Contact Center & Omnichannel​

MiaRec AI Prompt Designer: Revolutionizing AI Prompt Customization and Testing

CX TV

How to Use GenAI to Improve Customer Service AND Cut Costs

Customer Analytics & Intelligence

McDonald’s Abandons AI for Drive-Thru Orders – What’s Next for Fast-Food CX?

Contact Center & Omnichannel​

Contact Centers Are Turning to AI Filters to Protect Staff from Angry Customers

Contact Center & Omnichannel​

The Next-Gen Contact Center Starts with Conversational AI

Customer Analytics & Intelligence

Microsoft Culls Its Copilot Pro GPT Builder: A Warning for Enterprise GenAI Adopters?

Customer Analytics & Intelligence

RingSense Receives “Significant” Sales Performance Enhancements

Contact Center & Omnichannel​

Big CX News from NICE, Genesys, Pega, & Sanas

Contact Center & Omnichannel​

The Top Ten Contact Center Technologies & Capabilities of 2024 (So Far!)