Latest Artificial Intelligence News

Contact Center & Omnichannel​

Talkdesk Launches a One-Click “AI Rewriter” Solution for Contact Center Agents

Contact Center & Omnichannel​

How Personal AI Agents Are Set to Transform CX

Contact Center & Omnichannel​

WFM: A Contact Center Leader’s Guide

Contact Center & Omnichannel​

Purpose-Built Gen AI for the Contact Center: Introducing ElevateAI by NICE (with Demos!)

Contact Center & Omnichannel​

Zoom Releases Three Tools to Simplify Contact Center Agent Experiences

Contact Center & Omnichannel​

Proactive Outreach: The CX Game-Changer

CRM & Customer Data Management

Salesforce Unveils ‘Groundbreaking’ AI Agents Solution, Agentforce

Contact Center & Omnichannel​

ServiceNow Launches Xanadu to ‘Supercharge’ Productivity

CRM & Customer Data Management

Salesforce CEO Reveals its ‘Next Big Transformation’

Contact Center & Omnichannel​

The Evolution of Generative AI Regulations: Preparing your Contact Center

Contact Center & Omnichannel​

Future Trends: What’s Next for AI in Contact Centers?

Contact Center & Omnichannel​

Big CX News from Salesforce, NICE, Microsoft & Dubber

Contact Center & Omnichannel​

Kore.ai Solutions Now Available in AWS Marketplace

Contact Center & Omnichannel​

How a Wrap Up Bot Saved One Contact Center $17MN a Year

Contact Center & Omnichannel​

RingCentral Introduces Its New AI Assist Solutions for RingCX

Contact Center & Omnichannel​

Microsoft Fires Back, Rubbishes Benioff’s Copilot Criticism