Latest Artificial Intelligence News

Customer Analytics & Intelligence

Sprinklr Develops “Digital Twins” to Spread Conversational AI Across the Enterprise

Contact Center & Omnichannel​

UK Consumers Are Sick and Tired of ‘Brandmin’, According to Twilio Report

Contact Center & Omnichannel​

Contact Center AI: A Reality Check

Contact Center & Omnichannel​

5 Outsourced Customer Experience Trends for 2024

Uncategorized

Qualtrics Makes It “Easier Than Ever” to Personalize Customer Experiences

Contact Center & Omnichannel​

Deepfakes in the Contact Center: Are You Ready?

Contact Center & Omnichannel​

Five9 Signs Its “Largest Deal Ever”, AI Bookings Rise By 15x

Contact Center & Omnichannel​

Conversational AI vs Generative AI: Which is Best for CX?

Contact Center & Omnichannel​

Big CX News from Salesforce, Zendesk, Pegasystems & Verint

CRM & Customer Data Management

Salesforce Crowned King of CRM for the 11th Year Running

Contact Center & Omnichannel​

Verint Secures Eight-Figure Contract with Major Retailer

Contact Center & Omnichannel​

AI Will Make Call Centers Obsolete, Predicts Tata Consultancy Services Head

Contact Center & Omnichannel​

Why Aren’t Customer Service Teams Ready for Machine Customers?

Contact Center & Omnichannel​

6 Contact Center AI Truths They Don’t Want You to Know

Contact Center & Omnichannel​

Microsoft-Centric Contact Center: A Unified Approach with Dynamics, Teams, Office 365, and AI 

CRM & Customer Data Management

The Salesforce Einstein Copilot Is Now Generally Available