Latest Artificial Intelligence News

Contact Center & Omnichannel​

NICE Claims to Have the CCaaS Industry’s “Highest” Win Rate

CRM & Customer Data Management

Analyzing the Salesforce-Informatica Acquisition That Never Was

Contact Center & Omnichannel​

AWS and Korean Air Team Up to Build an “AI Contact Center”

Contact Center & Omnichannel​

Coveo Debuts GenAI Tools on Genesys Cloud and AppFoundry

Contact Center & Omnichannel​

Big CX News from NICE,Genesys, Avaya & Vonage

Workforce Engagement Management

Why Aren’t Employers Taking Customer Service Agents’ Mental Health Seriously?

Contact Center & Omnichannel​

CCaaS & CRM: What Should You Expect from Your Integration?

Contact Center & Omnichannel​

AI Training AI: Welcome to the Intelligent Contact Center

Contact Center & Omnichannel​

Salesforce Promises GenAI and Connected Data Capabilities in Summer 2024 Release

Contact Center & Omnichannel​

Avaya Adds “Significant” Enhancements to its Experience Platform – Staking its Claim for the Enterprise CX Throne

CX TV

Bright Pattern ‘Gets Real’ on AI and Agent Assist

Contact Center & Omnichannel​

Genesys Adds New Native Journey Management Capabilities to Its CCaaS Platform

Contact Center & Omnichannel​

Vonage Leverages Salesforce Einstein to Boost its Service Cloud Voice Solution

Contact Center & Omnichannel​

‘We’ve Got a Massive Opportunity for Innovation and Scale’ – Avaya CTO

Contact Center & Omnichannel​

IBM and SAP Team Up to Launch Fresh GenAI and Cloud Capabilities

Contact Center & Omnichannel​

Big CX News from Avaya, Sprinklr, Genesys, and Google