Latest Artificial Intelligence News

Customer Analytics & Intelligence

The Anypoint Code Builder for Salesforce Is Now Available

Contact Center & Omnichannel​

Avaya Showcases New Generative AI Use Cases for Contact Centers, Adds Genesys & Adobe Alum to C-Suite

Customer Analytics & Intelligence

5 Use Cases for Generative AI In Conversational Analytics

Contact Center & Omnichannel​

NICE CEO Barak Eilam On LiveVox Acquisition: We Are Revolutionizing How Companies Do Proactive Outreach

Contact Center & Omnichannel​

The Speed of Zoom – 600 New Features in 18 Months

Contact Center & Omnichannel​

Kore.ai Releases a Conversational IVR for the Genesys Cloud CX Platform

Customer Analytics & Intelligence

How Speech AI Systems Can Help Innovate Customer Experience Apps

Contact Center & Omnichannel​

The 3 Customer Service Technologies of the Future

Contact Center & Omnichannel​

Guided Customer Experience: Why Merging AI with a Human Touch Drives Increased Revenue

CX TV

Don’t Expect Zoom’s Innovative Streak to Slow Down

Event News

Zoom Unveils Game-Changing Innovations at Zoomtopia 2023

Workforce Engagement Management

The Hottest Trends in Enterprise Workflow Automation

Contact Center & Omnichannel​

Diabolocom Acquires Phedone in GenAI Push

Customer Analytics & Intelligence

Generative Artificial Intelligence: A Guide to Maximizing the Benefits and Avoiding the Pitfalls

Contact Center & Omnichannel​

MTN Cuts Its Contact Volumes by 40 Percent After Deploying the Genesys Cloud CX Platform

Customer Analytics & Intelligence

SAP Launches Generative AI Copilot “Joule”