Latest Artificial Intelligence News

Contact Center & Omnichannel​

Alorica Leverages Genesys AI to Map and Solve Customer Pain Points

Contact Center & Omnichannel​

CX and Marketing Should Join Forces to Realise the Full Potential of AI

CRM & Customer Data Management

Salesforce Wants to Poach Disgruntled OpenAI Employees

Contact Center & Omnichannel​

5 Contact Center Agent Experience Megatrends Driven By AI

Contact Center & Omnichannel​

Be My Eyes Deploys ‘First’ GPT-Powered Image Support for Customer Service

Contact Center & Omnichannel​

The Hottest CPaaS Trends to Watch in 2024 and Beyond

Customer Analytics & Intelligence

Salesforce Launches Analytics App ‘Service Intelligence’

Contact Center & Omnichannel​

10 Incredible Talkdesk Features for CX Success

Contact Center & Omnichannel​

Content Guru’s ‘brain’ Portfolio Gets a GenAI Implant

Workforce Engagement Management

Copilot Cuts Average Handling Time By 12 Percent, Claims Microsoft

Customer Analytics & Intelligence

Uniphore Adds “Unmatched” AI Capabilities to Its X Platform

Customer Analytics & Intelligence

Sprinklr and WPP Team Up on New ‘CX Live AI’ Offering

Contact Center & Omnichannel​

13 of the Best Vonage Contact Center Features

Contact Center & Omnichannel​

Webex Develops “Industry-First” Real-Time Media Models (RMMs), Showcases New AI Assistant

Contact Center & Omnichannel​

9 Impressive Dialpad AI Contact Center Features for CX

Contact Center & Omnichannel​

TELUS International Partners with Five9 to Evolve Its CCaaS Business