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AI & Automation in CX
Avaya Nexus Lays the Groundwork for AI in High-Stakes Contact Centers
Contact Center & Omnichannel
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NVIDIA Expands AI Ecosystem with Major Partnerships at GTC 2026
Adobe CEO Steps Down After 18 Years as AI Rivals Close In
Big CX News from Salesforce, Zendesk, NiCE & AWS
RingCentral and Spectrum Showcase AI-Powered RingCX and AI Conversation Expert at Enterprise Connect
Krisp Launches Customer Accent Conversion for Global Contact Centers
RingCentral Unveils AIR Pro at Enterprise Connect: Next-Gen Voice AI for Customer Engagement
Five9 Expands Partner Ecosystem to Orchestrate the Multi-Agent Contact Center
UJET Introduces Agentic Experience Orchestration to Simplify Agent Workflows and Unify CX Systems
Nvidia Targets Contact Centers with Open-Source AI Agent Platform
Human-First AI: Why SMBs Should Rebalance, Not Replace
