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More from CX Today
Home → Automation
AI & Automation in CX
Amazon Connect Wants to Kill Call Deflection as a Success Metric
Contact Center & Omnichannel
NiCE Launches Agentic AI Platform to Accelerate Contact Center Automation
Security, Privacy & Compliance
OpenAI Acquires Promptfoo to Embed Security in AI Agents
Zoom Pushes Into the “Resolution Economy” with Major ZoomCX Overhaul
On-Prem vs Cloud Debate Returns as Avaya CEO Criticizes Cloud-First Strategy
Tech Mahindra And NVIDIA Kill The Support Ticket With Zero-Touch CX At MWC 2026
Big CX News from Verint, Salesforce, Santander & Mastercard
Customer Analytics & Intelligence
Medallia Report Reveals CX is at a Turning Point: Closing the Gap Between Insight and Impact
AWS is Aiming to Fix Healthcare’s Worst Contact Center Problem
CRM & Customer Data Management
Google Cloud and Nokia Simplify Mobile Network Access for Developers
Burger King Uses AI to Score “Friendliness” at the Drive-Thru
Big CX News from Zoom, ServiceNow, Salesforce, RingCentral & Openai
ServiceNow Launches AI That Resolves Tickets 99% Faster Than Human Agents
WPP and Adobe Expand AI Partnership Aims to Transform Marketing Operations
Zoom Launches Virtual Agent 3.0 to Fix Chatbot’s Broken Promise
How CX Leaders Can Turn Insights into Measurable Business Outcomes
