Latest Automation News

AI & Automation in CX

Salesforce Acquires Spindle AI to Boost Agentforce Analytics and Forecasting

AI & Automation in CX

AI Agents For Customer Support: Trends, Predictions & Providers

Contact Center & Omnichannel​

Cracks in CX: Customer Journey Fragmentation Is Becoming Too Expensive to Ignore

AI & Automation in CX

Big CX News from Amazon, Zoom, Gartner & Zendesk

Service Management & Connectivity

ServiceNow and NTT DATA Expand Partnership to Deliver Global Agentic AI Solutions

CRM & Customer Data Management

HubSpot Increases Customer Base With Multi-Hub Strategy

CX TV

How AI QA Is Turning Contact Centers into CX Intelligence Powerhouses

Customer Engagement Platforms

Zoom Eyes the Small Business CX Market with Bonsai Buy

AI & Automation in CX

Why CX Tech Buyers Can’t Afford Contract Blind Spots

AI & Automation in CX

AI & Automation in CX: The Ultimate Enterprise Guide to CX Automation, AI Tools, and Platforms

Marketing & Sales Technology

The Ultimate Guide to Sales & Marketing Technology

Contact Center & Omnichannel​

Why 95% of AI Pilots Fail – and How to Be the 5% That Wins

Contact Center & Omnichannel​

Trust in AI: How Customer Confidence Defines the Future of CX Automation

Contact Center & Omnichannel​

Smart CX Automation Starts With Smaller Steps: Learn What to Automate First

Contact Center & Omnichannel​

Big CX News from AWS, ServiceNow, Forrester & Zoho

Service Management & Connectivity

ServiceNow Expands Vision For AI Transformation