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Home → Autonomous Agents
AI & Automation in CX
AI Is Everywhere in CX, So Why Don’t Agents Trust it Yet?
Why Non-Linear CX Needs Emotionally Aware AI
Big CX News from Zendesk, Qualtrics, 8×8 & Sprinklr
Assembled Brings MCP to WFM as Contact Centers “Rewire” Around AI
BT Touts Record Customer Satisfaction from Business Transformation as Salesforce Finds AI Agents Improve CX
Kore.ai Makes Its Third Wave Play, Multi-Agent Orchestration For CX
Informatica from Salesforce Goes Headless Across Google Cloud, Snowflake, and Databricks
Nvidia’s Earnings Prove Agentic AI Is Now An EX And CX Weapon
Contact Center & Omnichannel
Detect, Decide, Route: A Practical Blueprint for Dual-Lane CX
AI Handoffs Are Breaking Trust, Concentrix Warns
Salesforce Expands London AI Campus as Agentforce Adoption Moves “Beyond Pilots”
Customer Analytics & Intelligence
The Curious Psychology of Queues and the AI Quietly Trying to Calm Us Down
Did Microsoft Just Turn WFM Into the Contact Center’s AI Budget Desk?
Zendesk Declares the Chatbot Era Dead, Unveils Autonomous Service Workforce
From UI to Headless: Why Natural Language Is Becoming the CX Interface
From Inbox Chaos To Journey Control: Inside Vantage Towers’ ServiceNow AI Shift
