Latest Autonomous Agents News

AI & Automation in CX

Big CX News from Oracle, Salesforce, HubSpot & Microsoft

AI & Automation in CX

Stop Selling “Savings”: How to Pitch AI Migration to Your Board

AI & Automation in CX

HubSpot Joins the Outcome-Based Pricing Revolution

CX TV

The Agentic AI Era Has Arrived! AI Agents and Their Role in CX

AI & Automation in CX

ServiceNow’s CX Shift Study Exposes a Hard Truth About AI and Customer Experience

AI & Automation in CX

How to Build an Enterprise AI Strategy That Actually Delivers ROI

AI & Automation in CX

How AI Agents Will Reshape Customer Engagement on Social Platforms

AI & Automation in CX

Salesforce Declares Slack the New Home for AI-Powered Customer Service

AI & Automation in CX

Microsoft Copilot Cowork Signals Shift to Multi-Step AI Workflows for Enterprise Users

AI & Automation in CX

Cyara Launches Agentic Testing and AI Governance to Close the AI Trust Gap in Customer Service

AI & Automation in CX

“Uncertainty Is the New Certainty”: Bain Explains Why B2B CX Strategies Must Become More Agile

Contact Center & Omnichannel​

Agentforce Contact Center and the New Battle Line: Where Should CX Live?

AI & Automation in CX

Future of CX: Part 2 – 10:12 AM — The Empathy Algorithm

AI & Automation in CX

Big CX News from Salesforce, Vonage, ServiceNow, Oracle & Genesys

Customer Analytics & Intelligence

Which Customer Analytics & Intelligence Trends Actually Matter in 2026? The Contact Center Shift to Real-Time, Predictive CX Insight

Customer Engagement & Journey Orchestration

What Are The Biggest Customer Engagement Trends 2026 Buyers Can’t Ignore If They Want Happier Customers?