Latest Autonomous Agents News

Contact Center & Omnichannel​

Most Organizations Lack Effective Risk Controls For AI

CRM & Customer Data Management

Dreamforce 2025: What Might Salesforce Unveil?

Contact Center & Omnichannel​

The ISG Contact Center Buyers Guide 2025: 7 Top Takeaways

Customer Analytics & Intelligence

Do I Want a Chatbot, an AI Chatbot… or a Robot Colleague?

Event News

Zoomtopia 2025: The Top 10 Announcements

Contact Center & Omnichannel​

3 Times Customer Chatbots Went Rogue (and the Lessons We Need to Learn)

CRM & Customer Data Management

ServiceNow Teams Up with Five9 to Drop Another Unified CRM-CCaaS Offering

CRM & Customer Data Management

The Latest BIG News from Salesforce, Genesys, ServiceNow, & RingCentral

Event News

Deadpool Meets Contact Center – Ryan Reynolds Joins Cisco’s WebexOne to Talk AI and Experience

Customer Analytics & Intelligence

Adobe Releases a Slew of AI Agents to Boost Customer Experiences

CRM & Customer Data Management

ServiceNow Debuts Agentic Playbooks to “Set a New Standard” for Workflow Automation

Contact Center & Omnichannel​

Genesys Deepens Its ServiceNow Partnership, Releases New Agentic AI & Orchestration Capabilities

Contact Center & Omnichannel​

NiCE Closes Cognigy Acquisition to “Redefine the Future” of CX

Workforce Engagement Management

RingCentral Acquires CommunityWFM, Boosts Its Contact Center Platform

CRM & Customer Data Management

Salesforce to Enter the ITSM Market at Dreamforce 2025 & Challenge ServiceNow

Contact Center & Omnichannel​

Customer Experience BPOs: Trends, Predictions, & Providers