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The Impersonation Crisis in Social CX: How Fake Accounts and AI Clones Are Exploiting Customer Trust “Your AI Shouldn’t Own the Relationship” The CRM Relationship Trap Why Salesforce’s Headless Contentful Deal Is Bigger Than Content Management Big CX News from HubSpot, Microsoft, OpenAI & Anthropic Privacy Fears Could Push Half of Consumers Off Social Media, Raising Challenges for Customer Engagement The Impersonation Crisis in Social CX: How Fake Accounts and AI Clones Are Exploiting Customer Trust “Your AI Shouldn’t Own the Relationship” The CRM Relationship Trap Why Salesforce’s Headless Contentful Deal Is Bigger Than Content Management Big CX News from HubSpot, Microsoft, OpenAI & Anthropic Privacy Fears Could Push Half of Consumers Off Social Media, Raising Challenges for Customer Engagement

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Alicia Skubick, Chief Customer Officer at Trustpilot, speaking with CX Today about AI brand visibility and customer reviews

Community & Social Engagement

Trustpilot: Your Brand Is Invisible to AI, And Reviews Are the Fix

Sprinklr LLM Insights dashboard showing brand visibility and sentiment in AI-generated search results

Customer Analytics & Intelligence

Sprinklr Launches LLM Insights to Track and Fix How Brands Appear in AI Search

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