Latest Business Intelligence News

Contact Center & Omnichannel​

SAP Acquires WalkMe To Bolster Its Business AI and CX Offerings

Customer Analytics & Intelligence

Afiniti Unveils New AI-Powered Avaya Integration

Customer Analytics & Intelligence

Is NPS at Risk? Why It’s Time This Beloved Metric Got An Overhaul

Workforce Engagement Management

Slack Sales Elevate Transforms Team Performance

Workforce Engagement Management

The Net Promoter Score 2.0? evaluagent Releases an Expected NPS Score

Customer Analytics & Intelligence

Salesforce Announces New AI Features for MuleSoft, Releases Einstein Copilot for Tableau in Beta

Contact Center & Omnichannel​

How LLMs and AI Will Change the Contact Center Landscape

Contact Center & Omnichannel​

Bright Pattern, Arthur Lawrence to ‘Transform the Customer Experience’

Contact Center & Omnichannel​

evaluagent Launches a New Platform for More Prescriptive Contact Center Quality Assurance

Contact Center & Omnichannel​

Zendesk Acquires Klaus, Creates a Comprehensive WEM Portfolio

Contact Center & Omnichannel​

The 5 Hottest Immersive CX Trends to Watch in 2024

Customer Analytics & Intelligence

Salesforce Launches Analytics App ‘Service Intelligence’

CRM & Customer Data Management

HubSpot, TikTok Team Up for CRM Leads on Social Media

Uncategorized

Qualtrics Rivals SurveyMonkey and Typeform with New ‘Delighted Surveys’

Uncategorized

Qualtrics and WorkJam Partner on Frontline Insights Solution

Customer Engagement Platforms

Demonstrate Value and Keep Winning Customers