Latest Call & Contact Center Software News

Contact Center & Omnichannel​

Capgemini, NiCE & Route 101 Confirmed in $670M HMRC CCaaS Deal

AI & Automation in CX

The Contact Center AI Gap Nobody in the Boardroom Wants to Talk About

AI & Automation in CX

Your Board Wants ROI in Six Months – Your Contact Center Needs Eighteen

Contact Center & Omnichannel​

Big CX News from Salesforce, Cisco, NiCE & Afiniti

Contact Center & Omnichannel​

RingCentral Turns Microsoft Teams into a Contact Center

AI & Automation in CX

Why Vonage Is Moving Beyond Generic AI for CX With Industry-Specific AI Agents

Contact Center & Omnichannel​

Cisco Launches AI WEM, AI Concierge, and Agent 360 at Cisco Live

Contact Center & Omnichannel​

Afiniti Wants to Own Contact Center AI Decisioning

AI & Automation in CX

Big CX News from Zoom, Salesforce, Sprinklr & IBM

Contact Center & Omnichannel​

Sprinklr Targets the CX Blind Spot With ViralMoment Deal

Event News

NiCE World 2026: Where CX AI Gets Real in Orlando

Contact Center & Omnichannel​

Inside PenFed’s Salesforce Agentforce Deployment: $1.6M Saved And Faster Calls

AI & Automation in CX

Salesforce’s AI Agents Are Now Outworking Its Human Support Teams

Contact Center & Omnichannel​

Avaya and avatarin Extend AI CX Into Physical Service Environments

AI & Automation in CX

Big CX News from Zendesk, Qualtrics, 8×8 & Sprinklr

AI & Automation in CX

Openreach’s Brutal Honesty About What it Really Took to Transform CX at National Scale with NiCE