Latest Call & Contact Center Software News

Contact Center & Omnichannel​

Your Contact Center AI Is Cutting Costs; It Should Be Driving Revenue

AI & Automation in CX

Stop Calling It a Chatbot: Rewriting the Rules of Virtual Agent AI

AI & Automation in CX

Zoom Brings AI Receptionist to Any Phone System – No Zoom Phone Required

Contact Center & Omnichannel​

Meta Brings AI Business Agent to WhatsApp to Power 24/7 Customer Service

Customer Analytics & Intelligence

Cancelled Flight, Broken App, No Answer – Why Airline CX Keeps Failing at the Worst Moment

Contact Center & Omnichannel​

Inside UJET’s CX AI Evolution: Spiral, BYO-AI, and the Dawn of Agentic Orchestration

AI & Automation in CX

Stop Letting Your AI Agents Off the Hook

Contact Center & Omnichannel​

What’s Keeping CX Leaders Up at Night? CMP’s Nicole Kyle Has the Data

Contact Center & Omnichannel​

Genesys Acquires Pinkfish to Close the Contact Center Automation Gap

AI & Automation in CX

Why Most CX Migrations Fail – And How to Avoid It

AI & Automation in CX

Alorica and Crescendo Partner to Bring AI into Live Enterprise Service Channels

Event News

NiCE World London 2026 Is Almost Here, and the CX Agenda Looks Hard to Ignore

AI & Automation in CX

From Generic Bots to Prebuilt Agents: How CX’s Build vs Buy Debate is Changing

AI & Automation in CX

8×8 Targets a Costly Routing Problem in CX

AI & Automation in CX

Contact Center AI Is Only as Good as the Data Behind It – So Why Are We Ignoring the Data?

AI & Automation in CX

RingCentral AIR Pro Gets Agentic AI Upgrade as Contact Centers Shift Toward Autonomy