Latest Call & Contact Center Software News

Contact Center & Omnichannel​

The Ultimate Guide to CX AI Pricing: Which Model is Right for Your Contact Center?

Workforce Engagement Management

Is Microsoft’s AI Workforce Forecasting Enough for Contact Centers?

Workforce Engagement Management

Has ServiceNow’s Autonomous Workforce Changed the CX Staffing Equation?

AI & Automation in CX

Stripe’s OpenRouter Deal Could Reshape AI Agent Pricing

AI & Automation in CX

Big CX News from Five9, Cisco, Meta & More

AI & Automation in CX

Genesys Puts AI Trust at the Center of Its Agentic CX Strategy

Workforce Engagement Management

The 98% Visibility Gap Reshaping Workforce Engagement 

Contact Center & Omnichannel​

Five9 Wins $100M Financial Services CCaaS Contract

AI & Automation in CX

The AI Race Has a Customer Experience Problem

AI & Automation in CX

Big CX News from Avaya, ServiceNow, NiCE & HubSpot

AI & Automation in CX

NiCE Wins Big CX AI Deals, But Enterprise Adoption Takes Time

Contact Center & Omnichannel​

Zendesk Explain Why The App Sidebar Is Dead

Contact Center & Omnichannel​

Avaya Names New CEO – Can He Keep Up with Agentic AI?

AI & Automation in CX

ServiceNow on the CX Shift Legacy CRM Can’t Handle

Contact Center & Omnichannel​

Can RingCentral and NiCE Finally Unite UCaaS and CCaaS?

AI & Automation in CX

Gartner to CX Leaders: Stop Treating AI Agents Like Employees