Latest Call & Contact Center Software News

AI & Automation in CX

HubSpot’s Customer Agent Hits 70% Resolution Rate in 12 Months

Contact Center & Omnichannel​

NiCE’s $670M HMRC Megadeal – Is Enterprise CCaaS Now a Two-Horse Race?

Contact Center & Omnichannel​

What NiCE’s $670M HMRC Deal Really Tells Us About Enterprise CCaaS

AI & Automation in CX

Your Contact Center AI Isn’t Failing – Your Deployment Is

AI & Automation in CX

“Customers Are Willing To Pay for AI if It’s Good AI,” Says RingCentral

AI & Automation in CX

Big CX News from ServiceNow, Five9, Twilio & Microsoft

AI & Automation in CX

Is Agentforce Contact Center the Fix for CX Fragmentation, or a New Risk Layer?

Contact Center & Omnichannel​

Genesys Brings Voice to WhatsApp to Fix Channel-Switching

AI & Automation in CX

8×8 Updates CX Platform to Tackle the Bottlenecks Stalling AI Deployments

AI & Automation in CX

Google Confirms 800% AI Agent Revenue Growth

AI & Automation in CX

Build or Buy AI Agents? CX Leaders Face a Call, Says 8×8

AI & Automation in CX

Talkdesk Calls Out the AI Hype Machine – And Offers a Way Out

AI & Automation in CX

WhatsApp Is Becoming a Contact Center – Meta’s Numbers Prove It

AI & Automation in CX

Microsoft Confirms the Per-Seat Model Is Losing Ground in Customer Service

AI & Automation in CX

Amazon Connect Is Now Amazon Connect Customer – The Name Change Is Only Part of the Story

AI & Automation in CX

Public Sector CX Is Under Systemic Pressure, and the Contact Center Shows It First