Latest Call & Contact Center Software News

AI & Automation in CX

Krisp Launches Customer Accent Conversion for Global Contact Centers

AI & Automation in CX

Five9 Expands Partner Ecosystem to Orchestrate the Multi-Agent Contact Center

Contact Center & Omnichannel​

UJET Introduces Agentic Experience Orchestration to Simplify Agent Workflows and Unify CX Systems 

AI & Automation in CX

Nvidia Targets Contact Centers with Open-Source AI Agent Platform

AI & Automation in CX

Amazon Connect Wants to Kill Call Deflection as a Success Metric

Contact Center & Omnichannel​

From CRM Brain to CX Engine: Salesforce’s Bold Agentforce Contact Center Bet

AI & Automation in CX

Zoom Pushes Into the “Resolution Economy” with Major ZoomCX Overhaul

AI & Automation in CX

Stop Chasing AI Hype and Start Delivering Real Outcomes

AI & Automation in CX

Tech Mahindra And NVIDIA Kill The Support Ticket With Zero-Touch CX At MWC 2026

AI & Automation in CX

Big CX News from Verint, Salesforce, Santander & Mastercard

AI & Automation in CX

AWS is Aiming to Fix Healthcare’s Worst Contact Center Problem

Contact Center & Omnichannel​

Oracle’s TikTok Outages Expose the Hidden Risk in Your CX Platform

Contact Center & Omnichannel​

What Verint’s Mass Layoffs Mean for Your CX Tech Stack

Contact Center & Omnichannel​

Capita and Snowflake Target Real-Time CX Intelligence for Contact Centers

Contact Center & Omnichannel​

How AI Turns Your Existing Contact Center Team into a Revenue Engine

AI & Automation in CX

The New Rules of CX Tech: CMP Research and Datamark’s Blueprint for Tomorrow