Latest CCaaS News

Contact Center & Omnichannel​

CPaaS vs. CCaaS vs. UCaaS: How Do They Differ?

Contact Center & Omnichannel​

Zendesk Frames Its New CCaaS Solution as “Un-CCaaS”: Why?

Contact Center & Omnichannel​

Scorebuddy’s CEO Discusses Future of Contact Center Innovation and AI Integration (Big CX Update)

CX TV

Salesforce Update – The Google Gemini Announcement, Agentforce 2dx, & ITSM Push

CRM & Customer Data Management

Big CX News from ServiceNow, Genesys, Salesforce, Twilio & Zendesk

Contact Center & Omnichannel​

7 CPaaS Trends Disrupting the Market

CX TV

Big CX News – The Latest on the New Amazon Connect, Zendesk’s New Contact Center Platform

CRM & Customer Data Management

200+ Contact Centers Implement the CX Cloud from Genesys and Salesforce

Contact Center & Omnichannel​

What Will My Contact Center Look Like in 5 Years?

Contact Center & Omnichannel​

8×8 Makes Four Big Moves to Close the Gaps Between CCaaS, UCaaS, & CPaaS

CRM & Customer Data Management

Salesforce on Its New Contact Center Integration Program & the Future of Service Cloud

Customer Analytics & Intelligence

What Does AI Really Mean for Enterprises? A Miratech Perspective

Contact Center & Omnichannel​

NICE CXone vs. Genesys Cloud: The Ultimate CCaaS Battle

Contact Center & Omnichannel​

AWS Shows How Far It Has Come with the Launch of the Next-Gen Amazon Connect

Contact Center & Omnichannel​

Content Guru Receives FedRAMP High Authorization, Becomes First Full-Stack CCaaS To Do So

Contact Center & Omnichannel​

Agents, Supervisors, & Managers: How Is AI Impacting Key Contact Center Roles?