Latest CCaaS News

Contact Center & Omnichannel​

How Secure is Your Payment Handling System? Data Protection Lessons from SequenceShift

Contact Center & Omnichannel​

Big CX News from Salesforce, Google, Microsoft & Zoom

Contact Center & Omnichannel​

Microsoft Deploys Thousands of Internal & External AI Agents

CX TV

Salesforce Update – The Layoffs, 1,000 Agentforce Deals, & the AI Energy Score

Contact Center & Omnichannel​

Zendesk Takes on the CCaaS Giants – Inside Its Acquisition of Local Measure

Event News

Cavell Summit Europe Returns with a CX Twist

Event News

20 Customer Experience Events to Attend in 2025

Contact Center & Omnichannel​

Avaya’s 200 Seat Requirement: A New Opportunity for the Market?

Contact Center & Omnichannel​

Agentic AI Key to Strong NICE Quarter

Contact Center & Omnichannel​

Zoom Secures Its Largest-Ever Contact Center Deal

Contact Center & Omnichannel​

Cyber Acoustics: Transforming Call Centers with Innovative Headsets (Big CX Update)

CX TV

The Latest on Avaya Trimming Its Customer Base & Google’s Bot That Calls Customer Service for You

Contact Center & Omnichannel​

The Choice is Yours: Google & Salesforce Team up on AI Agents

Contact Center & Omnichannel​

Condor Chooses Talkdesk to Unify its Customer Experience

Contact Center & Omnichannel​

Five9 Taps Agentforce to Bring Industry-Specific AI Agents to CCaaS

Contact Center & Omnichannel​

Big CX News from Avaya, SAP, Klaviyo, & Talkdesk