Latest CCaaS News

CX TV

Big CX News – The Latest on the New Amazon Connect, Zendesk’s New Contact Center Platform

CRM & Customer Data Management

200+ Contact Centers Implement the CX Cloud from Genesys and Salesforce

Contact Center & Omnichannel​

What Will My Contact Center Look Like in 5 Years?

Contact Center & Omnichannel​

8×8 Makes Four Big Moves to Close the Gaps Between CCaaS, UCaaS, & CPaaS

CRM & Customer Data Management

Salesforce on Its New Contact Center Integration Program & the Future of Service Cloud

Customer Analytics & Intelligence

What Does AI Really Mean for Enterprises? A Miratech Perspective

Contact Center & Omnichannel​

NICE CXone vs. Genesys Cloud: The Ultimate CCaaS Battle

Contact Center & Omnichannel​

AWS Shows How Far It Has Come with the Launch of the Next-Gen Amazon Connect

Contact Center & Omnichannel​

Content Guru Receives FedRAMP High Authorization, Becomes First Full-Stack CCaaS To Do So

Contact Center & Omnichannel​

Agents, Supervisors, & Managers: How Is AI Impacting Key Contact Center Roles?

Contact Center & Omnichannel​

Let’s Talk Metrics – What Are the Top Customer Experience KPIs?

Contact Center & Omnichannel​

Sky Cuts Thousands of Contact Center Jobs to “Improve Customer Service”

Contact Center & Omnichannel​

Big CX News from Zendesk, Genesys, Microsoft & Accenture

Contact Center & Omnichannel​

Verint Secures a $27MN Megadeal, Finds Success in Hybrid Cloud Contact Centers

Contact Center & Omnichannel​

Big CX Update: Miratech

Contact Center & Omnichannel​

Zendesk Debuts a New CCaaS Platform, Wants to “Redefine” the Contact Center Landscape