Latest CCaaS News

AI & Automation in CX

AWS is Aiming to Fix Healthcare’s Worst Contact Center Problem

Contact Center & Omnichannel​

Oracle’s TikTok Outages Expose the Hidden Risk in Your CX Platform

Contact Center & Omnichannel​

What Verint’s Mass Layoffs Mean for Your CX Tech Stack

Contact Center & Omnichannel​

Capita and Snowflake Target Real-Time CX Intelligence for Contact Centers

AI & Automation in CX

Huawei’s New AICC Voice Agents Target The Metric That Matters: Resolution

AI & Automation in CX

Burger King Uses AI to Score “Friendliness” at the Drive-Thru

Contact Center & Omnichannel​

Forget Weekly Meetings: Zoom’s AI Revenue Engine Roars in CX

AI & Automation in CX

Big CX News from Zoom, ServiceNow, Salesforce, RingCentral & Openai

AI & Automation in CX

ServiceNow Launches AI That Resolves Tickets 99% Faster Than Human Agents

AI & Automation in CX

Zoom Launches Virtual Agent 3.0 to Fix Chatbot’s Broken Promise

AI & Automation in CX

Five9 Positions AI at the Core of CX Transformation Strategy

AI & Automation in CX

8×8 Brings Real-Time AI Guidance Directly into the Agent Workspace

Contact Center & Omnichannel​

Contact Center Industry Reports: What Does 2026 Have in Store for CX?

Contact Center & Omnichannel​

Contact Center Deployment and Adoption: How to Make CCaaS and AI Work After Go-Live

Contact Center & Omnichannel​

How Contact Center Vendors Differ on Cloud, AI and Architecture

Contact Center & Omnichannel​

Which Vendors Are Leading Contact Center Security in 2026? The Platforms Enterprises Trust Most