Latest CCaaS News

Contact Center & Omnichannel​

Barak Eilam Officially Steps Down as NICE CEO, Scott Russell Takes Over

Contact Center & Omnichannel​

10 CCaaS Providers to Watch Out for in 2025

Contact Center & Omnichannel​

5 Funny Contact Center Stories We Found on Reddit

CRM & Customer Data Management

15 Customer Experience Technology Predictions for 2025

Contact Center & Omnichannel​

AWS Demonstrates How to “Easily” Create Customer Self-Service Journeys

Contact Center & Omnichannel​

Introducing Contact Center Talk with Justin Robbins

Contact Center & Omnichannel​

Redefining Customer Experience in a Digital Age

CRM & Customer Data Management

ServiceNow Is Co-Innovating With CCaaS Leaders: Why?

Contact Center & Omnichannel​

Big CX News from Salesforce, Twilio, Microsoft, & HubSpot

Contact Center & Omnichannel​

Enghouse Acquires Aculab, Boosts Its CPaaS Capabilities

Contact Center & Omnichannel​

“Unofficial” Third-Party GenAI Tools Will Solve 40% of all Customer Service Issues by 2027, Gartner Predicts

Contact Center & Omnichannel​

Contact Center AI in 2025: Why the Tools Must be Tasked with Solving Real-World Problems

Contact Center & Omnichannel​

Microsoft Announces Multilingual Contact Center Voice Agents

Contact Center & Omnichannel​

The Financial Services Contact Center: 3 Trends for 2025

AI & Automation in CX

Addressing New Challenges in CX through Partnership

CX TV

How to Ensure the Ethical, Compliant Use of Contact Center AI