Latest CCaaS News

Latest News

CX Trends 25 - Award-winning Foresight - CX Today News

CX TV

CX Trends 2025 – Award-winning Foresight

A Native Microsoft Teams Contact Centre - Why Consider Enghouse Interactive - UC Today

Contact Center & Omnichannel​

A Native Microsoft Teams Contact Center: Why Consider Enghouse Interactive?

CX Predictions for 2024 What Came True - CX Today News

Event News

CX Predictions for 2024: What Came True? 

AWS Gives Amazon Connect a GenAI Facelift, Makes 10 Big CCaaS Announcements

Contact Center & Omnichannel​

AWS Gives Amazon Connect a GenAI Facelift, Makes 10 Big CCaaS Announcements

A Day in the Life of a Contact Center Leader

Contact Center & Omnichannel​

A Day in the Life of a Contact Center Leader

Developing a Successful VoC Strategy: 3 Lessons from Belron

Customer Analytics & Intelligence

Developing a Successful VoC Strategy: 3 Lessons from Belron

Zeta Global is a leading choice for deploying customer data platforms (CDPs), offering an unmatched operating model that drives results. Its industry-leading Data Cloud enriches customer profiles with deep insights and provides seamless identity resolution, leveraging intelligence on over 240 million U.S. consumers. Zeta’s cutting-edge agentic workflow capabilities empower marketers to accomplish more with precision and speed, automating complex tasks for greater efficiency. Integrated activation across owned and paid media channels simplifies measurement and optimization, ensuring seamless execution and real impact. With Zeta, marketers can unlock the full potential of their CDP investment.

Contact Center & Omnichannel​

Voice Cloning Tech Is Breaking Customer Authentication Systems

Big CX News

Contact Center & Omnichannel​

The Latest BIG News from Salesforce, Zoom, Twilio, & IBM

Talkdesk Unveils a CCaaS Solution Targeting SMBs

Contact Center & Omnichannel​

Talkdesk Unveils a CCaaS Solution Targeting SMBs

A female customer service representative working alongside a robot. They are both using laptops and wearing headsets.

Contact Center & Omnichannel​

Twilio Previews New AI Assistants for Customer-Facing Teams

Salesforce Expands Its Contact Center Integration Program, Leads a New Era of CX Convergence

CRM & Customer Data Management

Salesforce Expands Its Contact Center Integration Program, Leads a New Era of CX Convergence

CX TV

The Great Contact Center Debate: Cloud vs. On-Premises

The Contact Center Advanced Buyers Guide 2024: 10 Top Takeaways

Contact Center & Omnichannel​

The Contact Center Advanced Buyers Guide 2024: 10 Top Takeaways

Call and Contact Centre Expo 2024 A Preview - CX Today News

CX TV

Call and Contact Centre Expo 2024: A Preview

Contact Center & Omnichannel​

Zoom Lands Its “Largest Ever” CCaaS Deal, Enjoys 82% Surge In Contact Center Customers

Individual red paper plane in undergoing direction group on dark black chalkboard background concept for teamwork think different solution way. Change vision way for new business identity branding

Contact Center & Omnichannel​

8×8 Reveals New Branding & Reinvigorated CX Focus

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