Latest CCaaS News

Latest News

Afiniti to Exit Bankruptcy, Vows to Expand Its Portfolio

Contact Center & Omnichannel​

Afiniti to Exit Bankruptcy, Vows to Expand Its Portfolio

Why the latter? Because the industry-wide significance of AI is shifting buying decisions back toward the IT team, who will likely prioritize integrating contact center tools with broader ecosystems, like ServiceNow.

Contact Center & Omnichannel​

As Supply Outweighs Demand, What’s Next for the Contact Center Tech Industry?

SiriusXM In Hot Water for Its Contact Center's Subscription Cancellation Practices

Contact Center & Omnichannel​

SiriusXM In Hot Water for Its Contact Center’s Subscription Cancellation Practices

CX Trends 25 - Top 10 Predictions - CX Today News

CX TV

CX Trends 25 – Top 10 Customer Experience Predictions

CX Trends 25 - Trusted Voices, Bold Predictions - CX Today News

CX TV

CX Trends 2025 – Trusted Voices, Bold Predictions

Big CX News - The Latest on Microsoft's AI Agents, Afiniti's Bankruptcy, & Sprinklr's New CEO - CX Today News

CX TV

Big CX News – The Latest on Microsoft’s AI Agents, Afiniti’s Bankruptcy, & Sprinklr’s New CEO

CX Trends 25 - Award-winning Foresight - CX Today News

CX TV

CX Trends 2025 – Award-winning Foresight

A Native Microsoft Teams Contact Centre - Why Consider Enghouse Interactive - UC Today

Contact Center & Omnichannel​

A Native Microsoft Teams Contact Center: Why Consider Enghouse Interactive?

CX Predictions for 2024 What Came True - CX Today News

Event News

CX Predictions for 2024: What Came True? 

AWS Gives Amazon Connect a GenAI Facelift, Makes 10 Big CCaaS Announcements

Contact Center & Omnichannel​

AWS Gives Amazon Connect a GenAI Facelift, Makes 10 Big CCaaS Announcements

A Day in the Life of a Contact Center Leader

Contact Center & Omnichannel​

A Day in the Life of a Contact Center Leader

Developing a Successful VoC Strategy: 3 Lessons from Belron

Customer Analytics & Intelligence

Developing a Successful VoC Strategy: 3 Lessons from Belron

Zeta Global is a leading choice for deploying customer data platforms (CDPs), offering an unmatched operating model that drives results. Its industry-leading Data Cloud enriches customer profiles with deep insights and provides seamless identity resolution, leveraging intelligence on over 240 million U.S. consumers. Zeta’s cutting-edge agentic workflow capabilities empower marketers to accomplish more with precision and speed, automating complex tasks for greater efficiency. Integrated activation across owned and paid media channels simplifies measurement and optimization, ensuring seamless execution and real impact. With Zeta, marketers can unlock the full potential of their CDP investment.

Contact Center & Omnichannel​

Voice Cloning Tech Is Breaking Customer Authentication Systems

Big CX News

Contact Center & Omnichannel​

The Latest BIG News from Salesforce, Zoom, Twilio, & IBM

Talkdesk Unveils a CCaaS Solution Targeting SMBs

Contact Center & Omnichannel​

Talkdesk Unveils a CCaaS Solution Targeting SMBs

A female customer service representative working alongside a robot. They are both using laptops and wearing headsets.

Contact Center & Omnichannel​

Twilio Previews New AI Assistants for Customer-Facing Teams

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