Latest CCaaS News

Workforce Engagement Management

The Data CX Leaders Need to Justify Every Agent Experience Investment

AI & Automation in CX

Is Zoom the Most Interesting Company in CX Right Now? Zeus Kerravala Thinks So

Service Management & Connectivity

Zoom: AI That Deflects Isn’t Solving Your CX Problem

Contact Center & Omnichannel​

Big CX News from Salesforce, Cisco, NiCE & Afiniti

Service Management & Connectivity

8×8 Launches Resolve to Reach the 70% of Workers Enterprise Tools Ignore

Contact Center & Omnichannel​

Capgemini, NiCE & Route 101 Confirmed in $670M HMRC CCaaS Deal

Contact Center & Omnichannel​

Cisco Launches AI WEM, AI Concierge, and Agent 360 at Cisco Live

Contact Center & Omnichannel​

Cisco: The AI Chatbot Era Is Dead – Here’s What Comes Next

AI & Automation in CX

How Zoom’s New AI Agent Could Cut Post-Call Wrap-Up for Good

AI & Automation in CX

Big CX News from Zoom, Salesforce, Sprinklr & IBM

Contact Center & Omnichannel​

Sprinklr Targets the CX Blind Spot With ViralMoment Deal

Event News

NiCE World 2026: Where CX AI Gets Real in Orlando

Contact Center & Omnichannel​

Inside PenFed’s Salesforce Agentforce Deployment: $1.6M Saved And Faster Calls

AI & Automation in CX

Salesforce’s AI Agents Are Now Outworking Its Human Support Teams

AI & Automation in CX

Fujitsu and Anthropic Put Human-in-the-Loop CX on Notice

AI & Automation in CX

Keep Your Contact Center AI Stack Flexible Without Vendor Lock In