Latest CCaaS News

Contact Center & Omnichannel​

How to Overcome the Challenges to Maintaining Composure? The Key to Great CX

Contact Center & Omnichannel​

Big CX News from Salesforce, NICE, Microsoft & Dubber

Contact Center & Omnichannel​

Kore.ai Solutions Now Available in AWS Marketplace

Contact Center & Omnichannel​

NICE Is Part of a $578MN Megadeal to Transform the Southern Hemisphere’s Largest Contact Center

Contact Center & Omnichannel​

How a Wrap Up Bot Saved One Contact Center $17MN a Year

Contact Center & Omnichannel​

Microsoft Fires Back, Rubbishes Benioff’s Copilot Criticism

Contact Center & Omnichannel​

Salesforce Set to Boost Voice Capabilities with Tenyx Takeover

Contact Center & Omnichannel​

Revolutionizing Telecom: Global CX Disruptions

CRM & Customer Data Management

Early Users React to the Genesys and Salesforce Unified CCaaS-CRM Solution

Contact Center & Omnichannel​

Big CX News from Zendesk, Cisco, Oracle & Five9

Contact Center & Omnichannel​

Microsoft Is Making Another Contact Center Play with Its Queues App for Teams

CRM & Customer Data Management

Zendesk Unveils “Industry First” Outcome-Based Pricing Model

CX TV

Big CX News – The Latest on NICE’s New CEO, Salesforce’s PredictSpring Acquisition, & Five9

Contact Center & Omnichannel​

Five9 Closes Its Acqueon Acquisition, Aims to Deliver an Orchestration Engine for All Customer Interactions

Contact Center & Omnichannel​

CCaaS Migrations: 3 Pearls of Wisdom

Contact Center & Omnichannel​

25 Use Cases for Generative AI In Customer Service