Latest CCaaS News

Contact Center & Omnichannel​

RingCentral Returns to Double-Digit Revenue Growth, Enjoys a Surge In RingCX Bookings

Workforce Engagement Management

Comparing Workforce Engagement Management Software in 2024

Workforce Engagement Management

6 Reasons to Invest in Real-Time Agent Assist Software

Contact Center & Omnichannel​

Big CX News from Pega, Microsoft, Kore.ai, & Bird

Contact Center & Omnichannel​

Microsoft CEO: “We Will Save Hundreds of Millions with Contact Center GenAI”

Workforce Engagement Management

Phygital 2.0 Is Passing the Baton to CX: Here’s What You Should Know

CX TV

3 Use Cases for GenAI in Contact Center Quality Assurance (with Demos!)

Contact Center & Omnichannel​

Contact Center: How Feature-Rich Mobile Functionality Enhances Service and Efficiency

Workforce Engagement Management

Mastering Upselling without Being Pushy: 10+ Techniques for Customer Loyalty

Customer Engagement Platforms

The Critical Role of Social Perception in Understanding and Meeting Customer Needs

Contact Center & Omnichannel​

Leverage Bilingual or Multilingual Abilities for Superior Customer Service

CRM & Customer Data Management

Big CX News from NICE, Salesforce, Gamma & SAP

Contact Center & Omnichannel​

Update: Avaya Confirms Layoffs Will Impact 3% of Its Workforce

Event News

CX All-Stars: Generative AI Reigns Supreme in 2024

Contact Center & Omnichannel​

Gamma Rolls Up BrightCloud, Targets Enterprise CX Expansion

Contact Center & Omnichannel​

Vonage Boosts Voice Platform with AI-Powered SIP Capabilities