Latest CCaaS News

Contact Center & Omnichannel​

The Ability to Maintain Composure: Mastering the Art of Consistent CX

Contact Center & Omnichannel​

Big CX News from Google, HubSpot, Salesforce, & Kore.ai

Contact Center & Omnichannel​

Incoming Avaya CEO on Its Vision, “Secret Sauce”, & Microsoft’s CCaaS Entrance

Contact Center & Omnichannel​

RingCentral & Vodafone Combine to Launch Extended Business CCaaS Offering

Contact Center & Omnichannel​

Contact Center: What is an AI-Powered Bot?

CRM & Customer Data Management

Salesforce Launches Fully Autonomous AI Agent, Aims to Make Traditional Chatbots “Obsolete”

Contact Center & Omnichannel​

10 Bad Customer Service Examples, and What You Can Learn from Them

Contact Center & Omnichannel​

The UK Government is Experimenting with GenAI Chatbots

Contact Center & Omnichannel​

Talkdesk Customer Patagonia Sued Over Its Use of Contact Center AI

Contact Center & Omnichannel​

Amazon Releases AI Chatbot ‘Rufus’ for US Customers

Contact Center & Omnichannel​

CCaaS: Addressing the Elephants in the Room

Contact Center & Omnichannel​

AudioCodes Voca Review: A Leading MS Teams Contact Center Solution

Contact Center & Omnichannel​

Anson Funds Reportedly Urging Five9 To Consider Sale

Workforce Engagement Management

How to Compare AI Agent Assist Software in 2024

Contact Center & Omnichannel​

AI Agent Assist Trends for the Contact Center

Contact Center & Omnichannel​

“Cost Effective, All-in-One, AI-First CCaaS”: UJET Sets Sights on SMB and Mid-Market