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AI & Automation in CX
Krisp Launches Customer Accent Conversion for Global Contact Centers
Five9 Expands Partner Ecosystem to Orchestrate the Multi-Agent Contact Center
Nvidia Targets Contact Centers with Open-Source AI Agent Platform
Amazon Connect Wants to Kill Call Deflection as a Success Metric
Contact Center & Omnichannel
Enterprise Connect 2026: Why CX Leaders Are Being Forced to Grow Up About AI
From CRM Brain to CX Engine: Salesforce’s Bold Agentforce Contact Center Bet
Zoom Pushes Into the “Resolution Economy” with Major ZoomCX Overhaul
On-Prem vs Cloud Debate Returns as Avaya CEO Criticizes Cloud-First Strategy
Tech Mahindra And NVIDIA Kill The Support Ticket With Zero-Touch CX At MWC 2026
Big CX News from Verint, Salesforce, Santander & Mastercard
AWS is Aiming to Fix Healthcare’s Worst Contact Center Problem
Oracle’s TikTok Outages Expose the Hidden Risk in Your CX Platform
What Verint’s Mass Layoffs Mean for Your CX Tech Stack
Capita and Snowflake Target Real-Time CX Intelligence for Contact Centers
Huawei’s New AICC Voice Agents Target The Metric That Matters: Resolution
Burger King Uses AI to Score “Friendliness” at the Drive-Thru
