Latest CCaaS News

Contact Center & Omnichannel​

Why Bringing Customer Service Home Isn’t Always Worth It

AI & Automation in CX

Why Google’s Eavesdropping Settlement Should Worry CX Leaders

AI & Automation in CX

Nationwide Selects AWS And Amazon Connect To Personalise CX For 17 Million Members

Contact Center & Omnichannel​

Modernising the Contact Center for Always-On Service: AI Promises, Human Reality

Contact Center & Omnichannel​

Big CX Update: How Tata Communications Is Transforming Customer Interactions with AI

Contact Center & Omnichannel​

Defining a New Category: Why CX Observability Matters in Today’s AI-Powered Contact Centers

AI & Automation in CX

ServiceNow and OpenAI Push AI Past Chatbots into Real CX Work

AI & Automation in CX

The $50 Billion Question: How Do You Charge for an AI Agent Seat That Doesn’t Exist?

Contact Center & Omnichannel​

Unlock Contact Centre ROI with a Smarter Modernization Approach

AI & Automation in CX

The Ops Perspective: How CX Observability Solves the Hidden Pains IT Leaders Face Daily

Contact Center & Omnichannel​

The Webex Contact Center: 5 Capabilities You Won’t Find Elsewhere

Contact Center & Omnichannel​

8×8 Expands APAC Customer Engagement with Maven Lab Deal

Contact Center & Omnichannel​

How Data Layers and AI Are Rewriting the CCaaS Market

Contact Center & Omnichannel​

Composable Contact Centers Are the CX Strategy Big Platforms Don’t Want You to Use

AI & Automation in CX

CX Today’s 12 Trends of Christmas: Expert Predictions for 2026

AI & Automation in CX

How AI Speech Analytics Unlocks Hidden Value in Voice Calls