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AI & Automation in CX
Salesforce Declares Slack the New Home for AI-Powered Customer Service
Contact Center & Omnichannel
Agentforce Contact Center and the New Battle Line: Where Should CX Live?
Big CX News from Salesforce, Vonage, ServiceNow, Oracle & Genesys
AI Now Drives 20% of Genesys’s New Business
Vonage Targets Agent Productivity with Deep ServiceNow Voice Integration
Avaya Nexus Lays the Groundwork for AI in High-Stakes Contact Centers
From Pilot to Production: How Enterprises Can Operationalize Agentic AI
Qualtrics Launches AI Agents That Close the Loop in Real Time
Enterprise Connect 2026: Five Significant CX Announcements You May Have Missed
CCW Europe research finds Omnichannel Is Stalling, And AI Isn’t Saving It… Yet
Big CX News from Salesforce, Zendesk, NiCE & AWS
Sprinklr’s Earnings Signal a Shift Toward AI-Native CX Platforms
Krisp Launches Customer Accent Conversion for Global Contact Centers
Five9 Expands Partner Ecosystem to Orchestrate the Multi-Agent Contact Center
Nvidia Targets Contact Centers with Open-Source AI Agent Platform
Amazon Connect Wants to Kill Call Deflection as a Success Metric
