Latest CCaaS News

Contact Center & Omnichannel​

Forget Weekly Meetings: Zoom’s AI Revenue Engine Roars in CX

AI & Automation in CX

Big CX News from Zoom, ServiceNow, Salesforce, RingCentral & Openai

AI & Automation in CX

ServiceNow Launches AI That Resolves Tickets 99% Faster Than Human Agents

AI & Automation in CX

Zoom Launches Virtual Agent 3.0 to Fix Chatbot’s Broken Promise

AI & Automation in CX

Five9 Positions AI at the Core of CX Transformation Strategy

AI & Automation in CX

8×8 Brings Real-Time AI Guidance Directly into the Agent Workspace

Contact Center & Omnichannel​

Contact Center Industry Reports: What Does 2026 Have in Store for CX?

Contact Center & Omnichannel​

Contact Center Deployment and Adoption: How to Make CCaaS and AI Work After Go-Live

Contact Center & Omnichannel​

How Contact Center Vendors Differ on Cloud, AI and Architecture

Contact Center & Omnichannel​

Which Vendors Are Leading Contact Center Security in 2026? The Platforms Enterprises Trust Most

AI & Automation in CX

Voice Isn’t Dead, It’s Just Got Smarter

Contact Center & Omnichannel​

Cisco Bets On ServiceNow: Webex Contact Center Lands A Native Integration

AI & Automation in CX

Why Kore.ai Thinks AI ROI Finally Has A Clear Path

AI & Automation in CX

OpenAI Frontier Promises AI Coworkers. Can Your Enterprise Deliver?

AI & Automation in CX

Enterprise Connect 2026: Why Vegas is the CX Decision-Maker’s Must-Attend Event

AI & Automation in CX

Amazon’s AgentCore Moment: Letting Contact Center AI Finally Go Off Script