Latest CCaaS News

AI & Automation in CX

Brands Delaying AI Agent Orchestration Are Paying for Repetition

AI & Automation in CX

Salesforce and Vonage Bring AI Voice Power to the Contact Center

AI & Automation in CX

Big CX News from ServiceNow, Zoom, Cisco & IKEA

AI & Automation in CX

End Costly QA Guesswork with Automated Evaluation

AI & Automation in CX

Five9 Appoints New CEO to Lead AI-Driven Strategy

Contact Center & Omnichannel​

Odigo Snaps Up Akio to Build a “European Sovereign Alternative” to US CCaaS Giants

AI & Automation in CX

How AI Is Transforming Every Corner of the Contact Center From Agents to AI Agents

CX TV

The Customer Journey Black Hole: How a Unified Platform Illuminates the Unseen

AI & Automation in CX

Why Talkdesk Says CCaaS Is Dead – And Why Customer Experience Automation Is Next

Contact Center & Omnichannel​

The BPO Wake-Up Call: A Complete Guide for CX Leaders

Workforce Engagement Management

Thoma Bravo Closes Verint Deal, Creating the “Industry’s Most Comprehensive AI-Powered CX Platform”

AI & Automation in CX

Microsoft Invests $36.5BN into India and Canada for AI Initiative, Expanding Local Customer Services

CRM & Customer Data Management

Choose the Right Journey Orchestration Platform in 2026, or Risk Fragmented CX

AI & Automation in CX

Letter from AWS re:Invent: What Contact Center Leaders Actually Said About Deploying Agentic AI

CRM & Customer Data Management

2025 CX Trends Part 2: AI’s Data Problem: Why 2026 Will Be the Year Organizations Stop Chasing Features and Start Fixing Infrastructure

AI & Automation in CX

AWS and Zendesk Unite to Modernize Outdated Contact Center Stacks