Latest CCaaS News

Workforce Engagement Management

Customer-Centricity 101: Understanding and Anticipating Customer Needs

CX TV

The Contact Center Agent Experience: 3 Game-Changing New Solutions

Contact Center & Omnichannel​

1 in 6 Contact Centers Have Deployed GenAI Capabilities, Finds Deloitte

Workforce Engagement Management

Keying into Success: Leveraging Typing Speed for Improved CX

Contact Center & Omnichannel​

How to Identify and Support Vulnerable Customers

Workforce Engagement Management

Adapting to Demands: Embracing Flexibility in CX Schedules

Contact Center & Omnichannel​

RingCentral Adds 100 RingCX Customers in Q1, Adds 300 New Features to the CCaaS Platform

Customer Analytics & Intelligence

Twilio Races Toward Profitability, But Revenue Growth Is a Concern

Event News

Avaya ENGAGE 2024: Shaping the Future of Customer Experience and Communication

Contact Center & Omnichannel​

Cultivating Trust: Nurturing Dependability for Exceptional CX

Contact Center & Omnichannel​

Genesys & ServiceNow Pledge to Deliver a Unified Platform for CCaaS & CSM

Contact Center & Omnichannel​

UK Consumers Are Sick and Tired of ‘Brandmin’, According to Twilio Report

Workforce Engagement Management

Time Mastery: Optimizing Efficiency for Exceptional Customer Support

Workforce Engagement Management

How to Compare Customer Experience Outsourcing Solutions

Contact Center & Omnichannel​

Contact Center AI: A Reality Check

Customer Analytics & Intelligence

Is NPS at Risk? Why It’s Time This Beloved Metric Got An Overhaul