‘We Had to Bite the Bullet’ – How this BPO Revamped its Siloed Contact Centre

CX Today's Tom Wright hosts Nigel Mansfield, Standard Focus

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Published: May 17, 2024

Tom Wright

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CX Today’s Tom Wright hosts Nigel Mansfield, Standard Focus.

In this interview from Avaya Engage we discuss the latest AXP innovations, and more the growth of Standard Focus as an organization, omnichannel, the Avaya AACC platform, and more!

If you’re looking for more information on this topic visit Avaya.

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