Latest CCaaS News

CRM & Customer Data Management

Salesforce Is Close to Acquiring Informatica, Reports

Contact Center & Omnichannel​

The Evolution of the Contact Centre: What to Expect in 2024?

CRM & Customer Data Management

Big CX News From Google, HubSpot, SAP, & Five9

Contact Center & Omnichannel​

Talkdesk Appoints Munil Shah as CTO, Aims to Accelerate Its AI Roadmap

Contact Center & Omnichannel​

Five9 Tightens Its Telephony Integration with Zendesk, Improves Voice Data Management

Customer Engagement Platforms

Proactive Customer Service: Definition, Examples and Strategies

Customer Analytics & Intelligence

Bakstage.AI Leverages IBM AI to Better Personalize Bot-Driven Customer Conversations

Contact Center & Omnichannel​

Zoom and Avaya Have Teamed Up, and There Are Big Benefits for Both

Contact Center & Omnichannel​

Intercom Launches Fin AI Copilot – Promises Efficiency Gains

Contact Center & Omnichannel​

Gartner Warns Against Using AI to Replace Human Agents

Contact Center & Omnichannel​

Managing a Multi-OEM Contact Center: The Challenges & Solutions

Contact Center & Omnichannel​

Google Pens Landmark CCaaS Deal with Bell Canada, Brings GenAI to 10,000 Agents at Discover Financial Services

Contact Center & Omnichannel​

Remote, Not Distant: Enhancing Quality with Hammer Edge

Contact Center & Omnichannel​

AWS Lays Off Hundreds of Staff in Bid to “Streamline” the Company

CX TV

Klarna’s Bot Does the Work of 700 Full-Time Contact Center Agents. Could Yours?

Contact Center & Omnichannel​

Big CX News From OpenAI, Google, Salesforce, and Verint