Latest CCaaS News

Contact Center & Omnichannel​

8×8 Enjoys CCaaS & CPaaS Growth, But UCaaS Is Proving a “Tough Market”

Contact Center & Omnichannel​

Big CX News from Avaya, Sprinklr, Genesys, and Google

Customer Engagement Platforms

Proactive Service: Anticipating Customer Needs for Exceptional CX

Contact Center & Omnichannel​

Contact Center Transformation: How to Get the Most from the Cloud and AI

Contact Center & Omnichannel​

Thriving in the Heat: Excelling in Customer Service Under Pressure

Contact Center & Omnichannel​

Avaya Acquires Edify, Continues Its Innovation Without Disruption Story

Workforce Engagement Management

Customer-Centricity 101: Understanding and Anticipating Customer Needs

CX TV

The Contact Center Agent Experience: 3 Game-Changing New Solutions

Contact Center & Omnichannel​

1 in 6 Contact Centers Have Deployed GenAI Capabilities, Finds Deloitte

Workforce Engagement Management

Keying into Success: Leveraging Typing Speed for Improved CX

Contact Center & Omnichannel​

How to Identify and Support Vulnerable Customers

Workforce Engagement Management

Adapting to Demands: Embracing Flexibility in CX Schedules

Contact Center & Omnichannel​

RingCentral Adds 100 RingCX Customers in Q1, Adds 300 New Features to the CCaaS Platform

Customer Analytics & Intelligence

Twilio Races Toward Profitability, But Revenue Growth Is a Concern

Event News

Avaya ENGAGE 2024: Shaping the Future of Customer Experience and Communication

Contact Center & Omnichannel​

Cultivating Trust: Nurturing Dependability for Exceptional CX