Latest CCaaS News

Customer Engagement Platforms

Insurance Firms Are Changing, and Genesys Is Thinking Ahead

CRM & Customer Data Management

Designing a differentiated B2B experience – a 22 step challenge

Contact Center & Omnichannel​

CCaaS: How an Expert Partner Can Help Tame the Fear of Cloud-Powered Transformation

Contact Center & Omnichannel​

Getting Started with Generative AI In the Contact Center

Contact Center & Omnichannel​

Is RingCentral’s Growth Strategy Falling Flat?

Contact Center & Omnichannel​

Cyara’s Acquisition of Spearline Is Excellent News for the CX Assurance Market

Contact Center & Omnichannel​

Zoom Already Has Hundreds of Contact Center Customers, and It’s Just Getting Started

Contact Center & Omnichannel​

Intermedia Contact Centre Review: Combining CCaaS and UCaaS

CX TV

Generative AI In the Contact Center: Announcements, Use Cases, & Future Possibilities

CX TV

A Microsoft Teams Contact Center: How Can I Enhance My Voice and IM Channels?

CX TV

Frontier Airlines Discusses Its Decision to Ditch Telephone Customer Service

Contact Center & Omnichannel​

What Is an Inbound Contact Center? The Complete Guide

Contact Center & Omnichannel​

Just 10 Percent of Companies Deliver an Omnichannel Experience – Here’s Why

Contact Center & Omnichannel​

The G2 Enterprise Grid Report for Contact Center, Summer 2023: A Rundown

Contact Center & Omnichannel​

Avaya ENGAGE: Post-Match Analysis

Contact Center & Omnichannel​

Sprinklr’s New Generative AI Innovations: An Inside Look