Latest Chatbots News

CRM & Customer Data Management

Salesforce Teases a New “Agentforce Platform” for Customer Support

Contact Center & Omnichannel​

7 Steps to Cultivate a Willingness to Learn: The Backbone of Evolving Customer Experiences

Contact Center & Omnichannel​

Real-time Decision Making: Empowering Your Team for Immediate Customer Solutions

Contact Center & Omnichannel​

10 Proven Strategies to Enhance Customer Experience Initiatives: Don’t Miss These Best Practices

Customer Analytics & Intelligence

Look Who’s Talking! Character.AI Launches Two-Way Avatar Conversation Feature

Contact Center & Omnichannel​

Customer Journey AI: The Future of Customer Experience

Contact Center & Omnichannel​

Amazon Connect Boosted by Step-by-Step Guide Enhancement

Contact Center & Omnichannel​

Gartner Magic Quadrant for Communications Platform as a Service (CPaaS) 2024

CRM & Customer Data Management

CRM for Customer Service: AI, Other Trends, & Providers

Contact Center & Omnichannel​

AI Customer Support: The Use Cases, Best Practices, & Ethics

Contact Center & Omnichannel​

Contact Center Voice AI: Where Most Businesses Go Wrong

Contact Center & Omnichannel​

How to Use AI in MSFT Contact Center

Customer Analytics & Intelligence

How Conversational Intelligence Platforms Are Using AI in 2024

Customer Analytics & Intelligence

Target Announces “Transformative” GenAI Chatbot for Team Members

Contact Center & Omnichannel​

Verint Scores $13 Million Deal with Fortune 25 Brand

Contact Center & Omnichannel​

Verint Raises Guidance as Customers Consume More Bots