Latest Cloud Contact Center News

Service Management & Connectivity

Why Cancellation Friction Is Becoming a Major CX Liability

AI & Automation in CX

Zoom Brings AI Receptionist to Any Phone System – No Zoom Phone Required

Contact Center & Omnichannel​

Meta Brings AI Business Agent to WhatsApp to Power 24/7 Customer Service

AI & Automation in CX

Why Most CX Migrations Fail – And How to Avoid It

AI & Automation in CX

The CX Modernization Sequence That Pays

Contact Center & Omnichannel​

The Reality of Voice AI in the Contact Centre: From Pilot to Production

Contact Center & Omnichannel​

What to Look for When Purchasing Contact Center Software: The 2026 Buyer’s Guide

Contact Center & Omnichannel​

From Pilot to Production: How AudioCodes Live Hub Makes Voice AI Contact Centres Work at Scale

AI & Automation in CX

Why Enterprise Voice AI Projects Stall Before They Reach Production

AI & Automation in CX

Why AI Trained to Say “No” Is Failing Your Customers

AI & Automation in CX

Is Zoom the Most Interesting Company in CX Right Now? Zeus Kerravala Thinks So

Contact Center & Omnichannel​

Big CX News from Salesforce, Cisco, NiCE & Afiniti

Contact Center & Omnichannel​

Capgemini, NiCE & Route 101 Confirmed in $670M HMRC CCaaS Deal

Contact Center & Omnichannel​

Cisco Launches AI WEM, AI Concierge, and Agent 360 at Cisco Live

AI & Automation in CX

Big CX News from Zoom, Salesforce, Sprinklr & IBM

AI & Automation in CX

Salesforce’s AI Agents Are Now Outworking Its Human Support Teams