Latest Cloud Contact Center News

Contact Center & Omnichannel​

Cisco Cuts 4,000 Jobs – But is Webex Contact Center Safe?

Contact Center & Omnichannel​

What NiCE’s $670M HMRC Deal Really Tells Us About Enterprise CCaaS

AI & Automation in CX

The New AI Risk No One Is Talking About: Lock-In

AI & Automation in CX

Intercom Rebrands to Fin as AI Agent Becomes the Core Business

AI & Automation in CX

HubSpot’s Customer Agent Hits 70% Resolution Rate in 12 Months

Contact Center & Omnichannel​

NiCE’s $670M HMRC Megadeal – Is Enterprise CCaaS Now a Two-Horse Race?

AI & Automation in CX

Big CX News from ServiceNow, Five9, Twilio & Microsoft

AI & Automation in CX

Is Agentforce Contact Center the Fix for CX Fragmentation, or a New Risk Layer?

Contact Center & Omnichannel​

Genesys Brings Voice to WhatsApp to Fix Channel-Switching

AI & Automation in CX

Google Confirms 800% AI Agent Revenue Growth

Contact Center & Omnichannel​

Five9 Bets on a Unified CX Platform as AI Reshapes Contact Centers

AI & Automation in CX

WhatsApp Is Becoming a Contact Center – Meta’s Numbers Prove It

AI & Automation in CX

Microsoft Confirms the Per-Seat Model Is Losing Ground in Customer Service

AI & Automation in CX

Amazon Connect Is Now Amazon Connect Customer – The Name Change Is Only Part of the Story

AI & Automation in CX

Microsoft Deploys Three AI Agents to Automate Contact Center Operations

AI & Automation in CX

Why the Network Layer Is Now a CX Problem