Latest Cloud Contact Center News

AI & Automation in CX

Modernising the Contact Center for Always On CX: What KPMG’s Global Leaders Are Getting Right

AI & Automation in CX

What Amazon’s Leaked Layoff Email Reveals About CX Priorities

Contact Center & Omnichannel​

Voice AI is Booming – But Without CX Observability, It Will Break

Contact Center & Omnichannel​

Why Bringing Customer Service Home Isn’t Always Worth It

AI & Automation in CX

Nationwide Selects AWS And Amazon Connect To Personalise CX For 17 Million Members

Contact Center & Omnichannel​

Modernising the Contact Center for Always-On Service: AI Promises, Human Reality

Contact Center & Omnichannel​

Defining a New Category: Why CX Observability Matters in Today’s AI-Powered Contact Centers

CRM & Customer Data Management

Owning Trust: What CX Leaders Can Learn from the Data Custody Debate

Security, Privacy & Compliance

NiCE’s AOK Bayern Win Shows How Data Sovereignty Is Powering the Next Wave of CX Modernization

Customer Analytics & Intelligence

SAP Unveils AI-Enhanced Retail Intelligence Platform Ahead of NRF 2026

CRM & Customer Data Management

Your Customer’s Data: Who Has the Keys?

Contact Center & Omnichannel​

8×8 Expands APAC Customer Engagement with Maven Lab Deal

AI & Automation in CX

CX Today’s 12 Trends of Christmas: Expert Predictions for 2026

AI & Automation in CX

How AI Speech Analytics Unlocks Hidden Value in Voice Calls

AI & Automation in CX

Brands Delaying AI Agent Orchestration Are Paying for Repetition

AI & Automation in CX

Salesforce and Vonage Bring AI Voice Power to the Contact Center