Latest Cloud Contact Center News

AI & Automation in CX

Microsoft Deploys Three AI Agents to Automate Contact Center Operations

AI & Automation in CX

Why the Network Layer Is Now a CX Problem

Contact Center & Omnichannel​

Why CX Teams Can’t Afford to Ignore the Network Layer Any Longer

AI & Automation in CX

Meta Is Building AI Agents From Keystrokes – Are Contact Centers Next?

AI & Automation in CX

Why 8×8 Is Betting on Synthflow to Modernize Enterprise Voice AI

AI & Automation in CX

Twilio SIGNAL 2026: Where AI CX Gets Held Accountable

AI & Automation in CX

Big CX News from Cisco, Salesforce, HubSpot & 8×8

AI & Automation in CX

Can Twilio’s Embeddable Contact Center Break Down Enterprise Silos?

Contact Center & Omnichannel​

Avaya’s 200-Seat Rule Accelerated the Migration Race. Who’s Ahead?

AI & Automation in CX

8×8 Launches AI Studio, Lets Any CX Team Build Their Own AI Agents

AI & Automation in CX

Why Salesforce’s Agentforce Contact Center Won’t End the CCaaS-CRM Battle

AI & Automation in CX

Salesforce Declares Slack the New Home for AI-Powered Customer Service

Contact Center & Omnichannel​

Agentforce Contact Center and the New Battle Line: Where Should CX Live?

AI & Automation in CX

Big CX News from Salesforce, Vonage, ServiceNow, Oracle & Genesys

AI & Automation in CX

AI Now Drives 20% of Genesys’s New Business

AI & Automation in CX

Vonage Targets Agent Productivity with Deep ServiceNow Voice Integration