Latest Security and Compliance News

AI & Automation in CX

Cisco Nears $350M Deal for AI Security Startup – Should Contact Centers Be Paying Attention?

AI & Automation in CX

How to Win Buy-In for Agentic AI Investments Across the Enterprise

Security, Privacy & Compliance

Booking.com Data Breach Shows Why CX Leaders Must Rethink Trust and Shared Risk

Security, Privacy & Compliance

Anthropic’s Project Glasswing Targets Rising Cyber Threats From Advanced AI Models Across Enterprise Software

Security, Privacy & Compliance

California AI Order Raises CX Standards but Leaves Gaps in Governance and Oversight

AI & Automation in CX

Big CX News from Twilio, Salesforce, FCC, and Sprinklr

Security, Privacy & Compliance

How to Evaluate Biometric Authentication Without Creating Compliance Risk

Security, Privacy & Compliance

How to Build Consent Governance That Survives Regulatory Audit Pressure

Service Management & Connectivity

How to Build Resilient CX Infrastructure That Survives Outages

Contact Center & Omnichannel​

The FCC Just Made Offshore Call Centers a Boardroom Problem

Security, Privacy & Compliance

How to Build AI Audit Trails That Stand Up to Regulatory Scrutiny

Customer Analytics & Intelligence

BMW Taps Customer Car Data to Power Safer, More Personalized Driving Experiences, Raising Privacy Questions

CRM & Customer Data Management

Cisco’s Salesforce CRM Breach Puts Three Million Customer Records at Risk

Security, Privacy & Compliance

ThreatLocker CEO Calls BS on “Sophisticated” Cyberattacks

Security, Privacy & Compliance

Real-Time Fraud vs Real-Time CX: The Security Tradeoffs Behind Seamless Journeys

AI & Automation in CX

Cyara Launches Agentic Testing and AI Governance to Close the AI Trust Gap in Customer Service