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Contact Center & Omnichannel
Mitto Increases Brand Accessibility with Google Business Messages
8×8 Customer Engagement Software Review
CRM & Customer Data Management
Optimising the CRM for the Omni-channel Environment
Customer Analytics & Intelligence
Understanding 3 Types of Call Recording
Twilio – WhatsApp Partnership to Enhance Developer Experience
Facebook Acquires New $1 Billion Startup
AWS re:Invent 2020: Machine Learning is the Future of Contact Center
Zendesk Announces Expanded Partnership with Facebook
Mitto + AI = Optimized Message Routing
Landis Delivers Certified Contact Centre for Microsoft Teams
Talkdesk vs RingCentral: Choosing Your CCaaS
Gartner Magic Quadrant for CCaaS 2020
Chorus.ai Builds on Enterprise Ecosystem
Krisp Wins $10,000 for Charity at Talkdesk Digital Showdown
Ribbon and Mida Solutions Partnership for On-Prem Contact Centre Bears Fruit
Sinch Delivers New Conversation API