Latest CPaaS News

Contact Center & Omnichannel​

Cisco Enjoys a 75 Percent Surge In CCaaS Seats, Shares Plans for the Webex Contact Center

CRM & Customer Data Management

RCS in Customer Service Is More Than an Upgrade on SMS. It’s a New Opportunity

Customer Analytics & Intelligence

Twilio Taps OpenAI’s Realtime API, Expands Its Conversational AI Capabilities

Customer Analytics & Intelligence

Vonage and SAP Co-Create ‘Next-Gen’ Enterprise Apps

CRM & Customer Data Management

Twilio Announces the Global Availability of Branded RCS Messaging

Customer Analytics & Intelligence

Cisco to Acquire Robust Intelligence, the AI-Focused Security Startup

Contact Center & Omnichannel​

Telcos Are Buying Up CPaaS Platform Providers: Why?

CRM & Customer Data Management

Dear CX Vendors, It’s Time to Stop Saying “Channel of Choice”

Contact Center & Omnichannel​

Senior Figures Leave Webex Amidst Cisco’s Layoffs & Collaborations Squeeze

Customer Analytics & Intelligence

Twilio Bags Seven-Figure Segment Deal with IBM

CRM & Customer Data Management

Bird Unveils an AI-First CRM, Announces a 90 Percent Discount on Sinch, Twilio, & Zendesk

Contact Center & Omnichannel​

Vonage Boosts Voice Platform with AI-Powered SIP Capabilities

CRM & Customer Data Management

Sinch Announces Fresh AI Capabilities for its CPaaS Solution

CX TV

Analyzing the 2024 Gartner Magic Quadrant for CPaaS

Contact Center & Omnichannel​

Avaya CEO Transition: Alan Masarek to Retire, Patrick Dennis Steps Up

Contact Center & Omnichannel​

Vonage’s Market Value Drops By $4BN: What Went Wrong?