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Contact Center
Cisco Targets Patient Experience with New Partnerships
CRM
Did Oracle Just Enter the CPaaS Space?
Loyalty Management
Oracle Announces an Enterprise Communications Platform (ECP)
Is Rebranded MessageBird Targeting Twilio Takeover?
Vonage CEO to Step Down on Thursday, Longstanding Ericsson Exec to Steady the Ship
Twilio CEO Steps Down Amid Investor Pressure
10 Impressive Amazon Connect Features for CX Success
Navigating the Business Communication Landscape: BT’s Innovative CPaaS Solutions
Event News
Seize the Victory: How Awards Ceremonies Shape Achievers
CX Awards 2024: Categories Unboxed
Twilio Kicks Off Third Round of Layoffs, Changes Its CCaaS Sales Strategy
CPaaS In Customer Experience: Examples, Trends, & Providers
The Hottest CPaaS Trends to Watch in 2024 and Beyond
The Guide to Comparing CPaaS Vendors in 2024
Oracle Bolsters Its Campaign Management Offering with WhatsApp Integration
After a Year of Decline, Webex Returns to Growth
