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Customer Data Platform
Twilio Refuses to Sell Segment, Appoints New President to Oversee the Business
Contact Center
Big CX News from Gartner, Oracle, Zendesk, and SAP
Customer Data Concerns and CC Investment – Will a Possible TikTok Ban Impact CX?
CRM
Oracle Has “Crossed Over” – Cloud Becomes Top Revenue Driver
King Power Slashes Operational Costs with 8×8’s SMS API
Cisco Targets Patient Experience with New Partnerships
Did Oracle Just Enter the CPaaS Space?
Loyalty Management
Oracle Announces an Enterprise Communications Platform (ECP)
Is Rebranded MessageBird Targeting Twilio Takeover?
Vonage CEO to Step Down on Thursday, Longstanding Ericsson Exec to Steady the Ship
Twilio CEO Steps Down Amid Investor Pressure
10 Impressive Amazon Connect Features for CX Success
Navigating the Business Communication Landscape: BT’s Innovative CPaaS Solutions
Event News
Seize the Victory: How Awards Ceremonies Shape Achievers
CX Awards 2024: Categories Unboxed
Twilio Kicks Off Third Round of Layoffs, Changes Its CCaaS Sales Strategy
