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Customer Engagement Platforms
Alleged Hacking Group Leader Behind Twilio, LastPass, & Mailchimp Breaches Arrested
Contact Center & Omnichannel
Why Social Messaging as a Customer Service is a Must-Have for Modern Brands
Customer Analytics & Intelligence
Are Your SMS Messages Reaching Customers? Don’t Take It for Granted
8×8 Enjoys CCaaS & CPaaS Growth, But UCaaS Is Proving a “Tough Market”
Avaya Acquires Edify, Continues Its Innovation Without Disruption Story
Twilio Races Toward Profitability, But Revenue Growth Is a Concern
Verint Secures Eight-Figure Contract with Major Retailer
Twilio Co-Founder Acquires The Onion
Achieving Next Gen CX With Customer Interactions Suite From Tata Communications
SMS Vulnerabilities: Weaknesses That Consumers & Enterprises Must Be Aware Of
CPaaS Platforms: Trends, Industries, and Differentiators
Big CX News From Salesforce, Microsoft, Zendesk, & Vonage
Vonage Reveals Revenue Decline, Cuts Back On Its Global Operations
6 Major CPaaS Market Trends for CX Leaders in 2024
7 Reasons to Invest in CPaaS Solutions for CX in 2024
