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Event News
The First-Ever CPaaS Acceleration Summit is Nearly Here
Contact Center
8×8 Blames CPaaS Troubles for Revenue Miss
CRM
Microsoft Launches Sales Copilot, Makes Many More CX-Related Announcements
Comparing Customer Experience Video Tech in 2023
Introducing the CX Today Marketplace
8×8 Launches New XCaaS Contact Center Capabilities
Bandwidth Strives to Make Best-of-Breed CCaaS-UCaaS Convergence a Reality
Google to Start Adding Apps Into a New Contact Center Marketplace
Microsoft Extends Its CPaaS Platform with New Email APIs
Workforce Engagement Management
What Can I Do With CPaaS That I Couldn’t Do Before?
Text Analytics
HORISEN SMS Platform Review: Turnkey SMS Solution
Vonage and Ericsson Are Starting to Purr
Conversational AI
LumenVox ASR Review: The Intelligent Speech Recognition Engine
Customer Data Platform
IBM Acquires Stepzen to Scale AI, Cloud Ambitions
What is Screen Popping in a Contact Center?
Salesforce Launches an “Automation Everywhere Bundle”
