Home → CPaaS
Contact Center
8×8 Launches New XCaaS Contact Center Capabilities
Bandwidth Strives to Make Best-of-Breed CCaaS-UCaaS Convergence a Reality
Google to Start Adding Apps Into a New Contact Center Marketplace
Microsoft Extends Its CPaaS Platform with New Email APIs
Workforce Engagement Management
What Can I Do With CPaaS That I Couldn’t Do Before?
Text Analytics
HORISEN SMS Platform Review: Turnkey SMS Solution
Vonage and Ericsson Are Starting to Purr
Conversational AI
LumenVox ASR Review: The Intelligent Speech Recognition Engine
Customer Data Platform
IBM Acquires Stepzen to Scale AI, Cloud Ambitions
What is Screen Popping in a Contact Center?
CRM
Salesforce Launches an “Automation Everywhere Bundle”
CCaaS: How a ‘Do Once, Use Often’ Integration API is Future-Proofing the Contact Center
Ericsson Aims to Turn Vonage Into a 5G App Pioneer
IBM to Sue Micro Focus for Software Theft
Zoom Announces Several Partnerships to Strengthen Its CCaaS Platform
What Are Chatbots?
