Latest Customer Engagement Center News

Latest News

Customer data platform dashboard with unified profiles and segmentation

CRM & Customer Data Management

What Are The Top Customer Data Management Use Cases Transforming CX in 2026?

How customer data flows through CRM systems from collection to activation

CRM & Customer Data Management

How Does Customer Data Management Work Inside a CRM Platform, And What Are Most Teams Missing?

CRM system connected to AI agents and unified customer data

CRM & Customer Data Management

What Do CRM Analyst Reports Reveal About CRM And Customer Data In 2026, And Are You Behind?

Shantanu Narayen Adobe CEO stepping down CX Experience Cloud impact

AI & Automation in CX

Adobe CEO Steps Down After 18 Years as AI Rivals Close In

Big CX News: oracle, Salesforce, HubSpot, Microsoft

AI & Automation in CX

Big CX News from Salesforce, Canada Goose, SAP, Unilever & Google Cloud

Infobip CX

Customer Analytics & Intelligence

From Announcements to Actual Conversations: Infobip’s Blueprint for CX That Sticks

Streaming service logos representing consolidation impact on customer experience with Netflix and Warner Bros Discovery merger

Customer Analytics & Intelligence

The Netflix-Warner Bros Deal Exposes Streaming’s Customer Experience Crisis

Reddit Sees Deeper Community Participation as Brands Shift Engagement Strategy

Community & Social Engagement

Reddit Sees Deeper Community Participation as Brands Shift Engagement Strategy

Michael Klein from Talkdesk discussing commerce orchestration and AI for retail customer experience automation

AI & Automation in CX

Talkdesk Takes the Gloves Off: How Commerce Orchestration Is Fixing Broken Retail CX

The Rise of Peer Intelligence

Community & Social Engagement

Brands Ignoring Peer Intelligence Are Missing Where Real Customer Truth Lives

Community-led customer experience as a trust layer in AI-driven CX

Community & Social Engagement

What Are the CX Community Engagement Trends to Watch in 2026?

Talkdesk launches CXA-powered Commerce Orchestration for retail

AI & Automation in CX

Talkdesk Says Retail Needs Orchestration, Not More AI Tools

Illustration representing B2B community engagement as part of customer experience strategy

Community & Social Engagement

Why Community Engagement Is Redefining Customer Experience

B2B customer community retention flywheel showing adoption, support deflection, advocacy, and insight

Community & Social Engagement

How Customer Communities Reduce Churn In B2B

8x8 acquires Maven Lab to expand APAC customer engagement capabilities

Contact Center & Omnichannel​

8×8 Expands APAC Customer Engagement with Maven Lab Deal

Futuristic smart city with glowing data streams representing AI transparency, digital connectivity, and real-time data flow.

Security, Privacy & Compliance

The AI Transparency Crisis Putting CX, Compliance, and Trust at Risk

Load More