Latest Customer Engagement Center News

Latest News

Community-led customer experience as a trust layer in AI-driven CX

Community & Social Engagement

What Are the CX Community Engagement Trends to Watch in 2026?

Talkdesk launches CXA-powered Commerce Orchestration for retail

AI & Automation in CX

Talkdesk Says Retail Needs Orchestration, Not More AI Tools

Illustration representing B2B community engagement as part of customer experience strategy

Community & Social Engagement

Why Community Engagement Is Redefining Customer Experience

B2B customer community retention flywheel showing adoption, support deflection, advocacy, and insight

Community & Social Engagement

How Customer Communities Reduce Churn In B2B

8x8 acquires Maven Lab to expand APAC customer engagement capabilities

Contact Center & Omnichannel​

8×8 Expands APAC Customer Engagement with Maven Lab Deal

Futuristic smart city with glowing data streams representing AI transparency, digital connectivity, and real-time data flow.

Security, Privacy & Compliance

The AI Transparency Crisis Putting CX, Compliance, and Trust at Risk

Illustration showing ERP systems weaving finance, supply chain, HR, and CX data into a unified workflow.

Contact Center & Omnichannel​

Why ERP Systems Matter More When Customer Expectations Keep Rising

AI workflow orchestration interface coordinating customer interactions across channels and systems.

AI & Automation in CX

Workflow Automation Will Be Impossible for CX Leaders to Ignore in 2026. Are You Ready?

AI & Automation in CX

Stop Guessing: Use Context to Deliver Personalization That Converts

Globe resting in green foliage, symbolising global connectivity, sustainability, and modern customer experience ecosystems

Contact Center & Omnichannel​

The BPO Wake-Up Call: A Complete Guide for CX Leaders

How AI Co-Pilots Are Powering the Next Generation of ‘Super Agents’

Contact Center & Omnichannel​

How AI Co-Pilots Are Powering the Next Generation of ‘Super Agents’

customer feedback management

Customer Analytics & Intelligence

What Is Customer Feedback Management?

Customer opening a package containing a proactive apology note and replacement item, showing trust-building service.

Customer Engagement Platforms

Customer Loyalty Management Gets Intelligent

Customer service agent using on-screen prompts to handle an angry customer calmly on a support call.

Contact Center & Omnichannel​

7 Phrases That Calm Angry Customers Down (Without Saying “Calm Down”)

UJET Acquires Spiral to Address Customer Data Analysis Roadblocks

AI & Automation in CX

UJET Acquires Spiral to Address Customer Data Analysis Roadblocks

Breaking Free from Cloud-Only CX Myths

CX TV

Breaking Free from Cloud-Only CX Myths

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