Latest Customer Engagement Center News

CRM & Customer Data Management

10 CRM Platform Providers to Watch Out for in 2025

CRM & Customer Data Management

Gartner Magic Quadrant for CRM Customer Engagement Center (CEC) 2024: The Rundown

Contact Center & Omnichannel​

The Power of Customer Journey Mapping in the CPG Industry

Customer Engagement Platforms

Boost Customer Engagement Through These 6 Effective Strategies

Contact Center & Omnichannel​

Google Introduces a Customer Engagement Suite to Fuse CCaaS & Gemini

Contact Center & Omnichannel​

Maintain Self-Control! Why It’s Essential for Managing Difficult Customer Interactions

Contact Center & Omnichannel​

End-to-End Customer Journeys: Better Conversations, Improved Brand Value

Contact Center & Omnichannel​

Microsoft Releases Its New CCaaS Platform, Aims to Connect the CX Ecosystem

Contact Center & Omnichannel​

Genesys Innovates with Salesforce and ServiceNow, Leads a New Era of CCaaS-CRM Convergence

Customer Engagement Platforms

Hugo Boss Launches Customer Loyalty Program in Bid to Enhance Engagement – But Is It a Token Gesture?

Contact Center & Omnichannel​

Genesys & ServiceNow Pledge to Deliver a Unified Platform for CCaaS & CSM

CX Trends

Almost Half of Consumers Feel Customer Service Has Worsened Over Past 3 Years

CX TV

Customer Contact Week 2024: What to Expect from the World’s Largest Customer Contact Event

Contact Center & Omnichannel​

Scottish Power, Ovo, British Gas Customer Service Maligned in Damning New Survey

Customer Analytics & Intelligence

Vonage, AWS Unite to Protect Businesses from Fraud

Customer Engagement Platforms

6 Reasons to Use Customer Journey Orchestration Software in 2024