Latest Customer Engagement Platform News

Customer Analytics & Intelligence

Anticipating Customer Needs with Predictive Analytics

Customer Analytics & Intelligence

Past Lessons, Future Focus: Navigating the AI Revolution with Content Guru

Contact Center & Omnichannel​

The Future of Social Customer Service: An Inside Look

Customer Analytics & Intelligence

How to Master AI-Driven Journey Orchestration

Contact Center & Omnichannel​

Returnuary Is Real – and It’s a Retail Nightmare

Contact Center & Omnichannel​

How Syniverse and Adobe are Elevating Customer Engagement with Targeted SMS Messaging

Contact Center & Omnichannel​

Zendesk Debuts a New CCaaS Platform, Wants to “Redefine” the Contact Center Landscape

Customer Analytics & Intelligence

Twilio’s Pivot from the Swiss Army Knife of CX to a More Cohesive Platform Is Working

CRM & Customer Data Management

Data Readiness: The Foundation of Agentic AI Success in CX

CRM & Customer Data Management

10 CRM Platform Providers to Watch Out for in 2025

CRM & Customer Data Management

Gartner Magic Quadrant for CRM Customer Engagement Center (CEC) 2024: The Rundown

Customer Analytics & Intelligence

Twilio Segment Extends Its Linked Audiences Capability Across Amazon Redshift

Contact Center & Omnichannel​

8×8 Adds New AI and Customer Engagement Features

Contact Center & Omnichannel​

Five9 to Launch ‘New Paradigm’ AI Agents Next Week

CX TV

Customer Research Strategy that Delivers Optimal Customer Experiences

Contact Center & Omnichannel​

Google Introduces a Customer Engagement Suite to Fuse CCaaS & Gemini