Latest Customer Engagement Platform News

Contact Center & Omnichannel​

CallMiner Announces Major Advancements with Fall Release

CRM & Customer Data Management

Less Than 30% of Businesses Prioritise Full Customer Journey 

Contact Center & Omnichannel​

Asda Teams Up with RangeMe in Boost to CX

Contact Center & Omnichannel​

Medallia Digital Suite Launch Teams Feedback with Big Data  

Contact Center & Omnichannel​

Microsoft Launch Dynamics 365 Customer Service CCaaS 

Contact Center & Omnichannel​

Thoma Bravo Buys Medallia for $6.4bn 

CRM & Customer Data Management

Olo to Acquire Customer Intelligence Platform Wisely

Contact Center & Omnichannel​

Haptik Launches New Self-Serve Enterprise CX Platform

Uncategorized

Zendesk to Acquire SurveyMonkey  

Contact Center & Omnichannel​

Bavard Integrates with Zendesk to Boost Capabilities

Contact Center & Omnichannel​

Vonage Partners with Etisalat Digital 

Customer Analytics & Intelligence

LivePerson Acquires VoiceBase and Tenfold

Contact Center & Omnichannel​

Hybrid Work Priority for Nextiva as Contact Centre Updates Launched

Contact Center & Omnichannel​

Connectly.ai Named WhatsApp Business Solutions Provider

Contact Center & Omnichannel​

‘Facebook can’t repair brand perception by changing its name’  

Contact Center & Omnichannel​

Khoros Collaborates with AWS