Latest Customer Engagement Platform News

Contact Center & Omnichannel​

Personetics Receives $85M Investment from Thoma Bravo

Contact Center & Omnichannel​

What is Helpdesk Software? – An Introduction to Helpdesks

Customer Engagement Platforms

What is Loyalty in the CX Landscape?

Contact Center & Omnichannel​

Medallia to Acquire Thunderhead

Contact Center & Omnichannel​

Gainsight Acquires Community Software Firm inSided

Contact Center & Omnichannel​

Video AI Startup Synthesia Raises $50M

Contact Center & Omnichannel​

Quiq Integrates with Microsoft to Boost Digital Messaging

Contact Center & Omnichannel​

Pega Introduces New Customer Decision Hub Feature

Contact Center & Omnichannel​

3CLogic Picked by Nissan to Improve HR Service Capabilities

Contact Center & Omnichannel​

WhatsApp Customer Engagement Tool WATI.io Closes $8.3M Funding Round

Contact Center & Omnichannel​

Arise Acquires Officium Labs to Ramp up Customer Care Offering

Contact Center & Omnichannel​

Zeotap Now Available on Google Marketplace

Contact Center & Omnichannel​

BIG CX NEWS from Vonage, Akixi, and Chattermill

Contact Center & Omnichannel​

First Orion Teams up with NICE to Deliver Branded Calling

Contact Center & Omnichannel​

Sabio Group Strengthens Presence in Spain with New Appointment

CRM & Customer Data Management

Adwerx Secures $14.5mn for CRM Advertising Platform