Latest Customer Engagement Platform News

Contact Center & Omnichannel​

Spectrm Becomes WhatsApp Business Solution Provider

Contact Center & Omnichannel​

Customer Service Platform Netomi Raises $30M in Series B Funding

Uncategorized

Puzzel: Using Digital Engagement in Customer Service 

Contact Center & Omnichannel​

Key Cloud Players Reveal Customer Journey Importance

Contact Center & Omnichannel​

Cloud Spend Tips the Scales at $49.4BN in Q3 

Contact Center & Omnichannel​

Demandbase Collaborates with Microsoft B2B Customer Data Platform

Contact Center & Omnichannel​

Symbl.ai Raises $17m in Series A Funding

Contact Center & Omnichannel​

Bright Pattern Finds 43% of Firms to Automate ITSM to Boost EX & CX 

Contact Center & Omnichannel​

Verint Customer Engagement vs NICE CX One  

Contact Center & Omnichannel​

CallMiner Announces Major Advancements with Fall Release

CRM & Customer Data Management

Less Than 30% of Businesses Prioritise Full Customer Journey 

Contact Center & Omnichannel​

Asda Teams Up with RangeMe in Boost to CX

Contact Center & Omnichannel​

Medallia Digital Suite Launch Teams Feedback with Big Data  

Contact Center & Omnichannel​

Microsoft Launch Dynamics 365 Customer Service CCaaS 

Contact Center & Omnichannel​

Thoma Bravo Buys Medallia for $6.4bn 

CRM & Customer Data Management

Olo to Acquire Customer Intelligence Platform Wisely