Latest Customer Engagement Platform News

Contact Center & Omnichannel​

NetSfere Launches New Omni-channel Portal 

Workforce Engagement Management

Puzzel Signs Deal with EvaluAgent to Optimise EX & CX 

Contact Center & Omnichannel​

Uniphore Completes Jacada Deal & Unveils New Platform 

Contact Center & Omnichannel​

NICE Launches CXi: Suite of CCaaS, WFO, Analytics & AI

Contact Center & Omnichannel​

Twilio Launches Growth Automation Platform

Contact Center & Omnichannel​

UJET Announces Google Cloud Partnership  

Contact Center & Omnichannel​

Cisco Unveils New Webex Features to Improve CX and WFO 

Contact Center & Omnichannel​

Observe.AI Launches Platform to Drive Next-Gen Contact Centres

Contact Center & Omnichannel​

Impact Tech Has on Boosting Customer Engagement

Contact Center & Omnichannel​

Cash Payments to Account for a Tenth of All Spending 

Contact Center & Omnichannel​

SugarCRM Finds 80% of Customers Will Pay for Better CX  

Contact Center & Omnichannel​

Talkdesk Finds Hold Time Soared to 71% Post-COVID 

Uncategorized

Reputation: Car Industry Dependent on Feedback  

Contact Center & Omnichannel​

Genesys Acquires Pointillist and Exceed.ai 

Uncategorized

Qualtrics Announces Experience ID

Contact Center & Omnichannel​

Warnings of Systems Crashes as ‘Cyber Monday’ Looms