Latest Customer Engagement Platform News

Contact Center & Omnichannel​

Medallia Strikedeck Recognised as Best Customer Success Management Solution

Contact Center & Omnichannel​

Glovo Chooses Orange Business Service’s Voice Solutions 

Contact Center & Omnichannel​

CPaaS Provider IntelePeer Completes STIR/SHAKEN Certification

Contact Center & Omnichannel​

Dialpad’s Cloud Contact Centre Picked by Cricket Australia 

Contact Center & Omnichannel​

Customers Will Pay 20% More for Sustainable Products 

Contact Center & Omnichannel​

Facebook’s CX Report finds 81% Have Changed Consumer Habits

Contact Center & Omnichannel​

Verint Connect Enhancements Announced to Better Customer Engagement 

Contact Center & Omnichannel​

Twillio One of First Companies to Join LTSE 

Contact Center & Omnichannel​

Two More Solutions Added to Salesforce AppExchange  

Contact Center & Omnichannel​

Another AI Startup Tapped by Zoom to Manage CX  

Contact Center & Omnichannel​

Contact Centers to Become Post-COVID Experience Hubs  

Customer Analytics & Intelligence

Clarabridge Debuts World’s First CX Search Assistant 

Customer Analytics & Intelligence

Dhiva Launches Business Intelligence Platform

Customer Engagement Platforms

Shyft Group Chooses TiiCKER Shareholder Loyalty Platform

Workforce Engagement Management

Playvox Partners with SeatGeek for WFM Offering 

Contact Center & Omnichannel​

Lockdown 3? Nobody nose! But CX won’t be disrupted