Latest Customer Engagement Platform News

Contact Center & Omnichannel​

Arvato Signed by ESFA for CX Centre 

Customer Engagement Platforms

Research Identifies Customer Loyalty Personas

Contact Center & Omnichannel​

Bybrand Cloud Platform Integrates With Google Sheets

Contact Center & Omnichannel​

Salesforce to Update Service Cloud for Voice 

Contact Center & Omnichannel​

Nextiva CCaaS Launched to Deliver a Differentiated CX 

Contact Center & Omnichannel​

TelcoSwitch Launches 3Sixty CX Platform 

Contact Center & Omnichannel​

Zolar Picks Talkdesk to Power Contact Centre Solution  

Contact Center & Omnichannel​

8×8 Hailed by Frost & Sullivan  

Contact Center & Omnichannel​

Volkswagen Picks Company Veteran to Drive CX Push 

Contact Center & Omnichannel​

Twilio Live Launches to Power Interactive Video  

Contact Center & Omnichannel​

Clarabridge and Five9 Partner

Customer Engagement Platforms

Hireology Acquires Employee Referral Platform EmployUs

Contact Center & Omnichannel​

Miele GB Contact Centre to Close Sparking Redundancies  

Uncategorized

White Lies Undermines Efforts to Improve CX 

Contact Center & Omnichannel​

Raya Acquires $12.2m Gulf CX Stake

Contact Center & Omnichannel​

Cayon Picks Pareteum Experience Cloud to Launch MVNO Brands