Latest Customer Engagement Platform News

Contact Center & Omnichannel​

Five9 Bets on a Unified CX Platform as AI Reshapes Contact Centers

Community & Social Engagement

Your Customer Community Isn’t Driving Loyalty – It’s Quietly Concentrating Influence in the Wrong Hands

Community & Social Engagement

Why Your Customer Community Should Replace Support Tickets

AI & Automation in CX

WhatsApp Is Becoming a Contact Center – Meta’s Numbers Prove It

CRM & Customer Data Management

Composable CX Will Replace Monolithic CRM Platforms

Customer Engagement Platforms

Intercom Challenges Multi-Agent Trend With Expansion Into Sales

Marketing & Sales Technology

The Rise of Stress and Digital Fatigue in Brand Experiences

Community & Social Engagement

Will AI Replace Your Community Strategy Before You Adapt?

Customer Engagement & Journey Orchestration

When Customer Journeys Go Dark: AI Orchestration and the Fight for Visibility 

Community & Social Engagement

Why B2B Communities Are No Longer Optional – They Are Revenue Engines

Customer Analytics & Intelligence

Reinvent Your Value Proposition Or Lose Customers, Bain Warns

AI & Automation in CX

Five Adobe Summit Announcements Every CX Leader Should See

Customer Engagement & Journey Orchestration

Is Your Data Stack Ready for Real-Time Journey Orchestration?

Customer Engagement & Journey Orchestration

Why AI Is Not a Silver Bullet to Solve Broken Customer Journeys

Community & Social Engagement

Are You Building Customer Communities on Borrowed Platforms?

Community & Social Engagement

After Its IgniteTech Acquisition, Khoros Unveils Aurora AI and Iris AI