Latest Customer Engagement Platform News

AI & Automation in CX

The Smart SMB Play for CX: Transparent, Integrated, Practical AI

Community & Social Engagement

Enterprises Are Unlocking Efficient Performance Through High-Intent Reddit Conversations

Customer Engagement & Journey Orchestration

How to Fix Customer Journey Orchestration That Stalls

AI & Automation in CX

Tottenham Hotspur Connects Fan Data With Salesforce Service Cloud

Community & Social Engagement

Why Enterprise Community Platforms Fail to Deliver ROI

Contact Center & Omnichannel​

Everything You Always Wanted to Know About CX (But Were Afraid to Ask)

Customer Engagement & Journey Orchestration

Which Customer Journey Orchestration Use Cases Cut Costs Fastest? Real Examples Driving ROI in 2026

Contact Center & Omnichannel​

The Connective Tissue of CX: Solving IT Fatigue with Interoperability

CRM & Customer Data Management

What Do CRM Analyst Reports Reveal About CRM And Customer Data In 2026, And Are You Behind?

Community & Social Engagement

Meta and Google’s Legal Scrutiny Creates New Risks for Enterprise Engagement

AI & Automation in CX

SAP Engagement Index: UK Brands Think They’re Nailing Engagement. Customers Disagree

Community & Social Engagement

Meta’s $375MN Lawsuit Underscores the Importance of Customer Trust in Community Platforms

AI & Automation in CX

Adobe CEO Steps Down After 18 Years as AI Rivals Close In

Contact Center & Omnichannel​

RingCentral and Spectrum Showcase AI-Powered RingCX and AI Conversation Expert at Enterprise Connect

Community & Social Engagement

What’s Really Powering CX Community Platforms Behind the Scenes? Understand the Tech Stack

Community & Social Engagement

How Much Revenue Is Your Company Losing by Ignoring Customer Communities?