Latest Customer Engagement Platform News

Contact Center & Omnichannel​

Cracks in CX: Customer Journey Fragmentation Is Becoming Too Expensive to Ignore

AI & Automation in CX

Big CX News from Amazon, Zoom, Gartner & Zendesk

Service Management & Connectivity

ServiceNow and NTT DATA Expand Partnership to Deliver Global Agentic AI Solutions

CRM & Customer Data Management

HubSpot Increases Customer Base With Multi-Hub Strategy

Contact Center & Omnichannel​

RingCentral Pushes UCaaS–CCaaS Convergence with Customer Engagement Bundle

Customer Engagement Platforms

Zoom Eyes the Small Business CX Market with Bonsai Buy

Customer Analytics & Intelligence

Forrester’s Customer Experience Predictions for 2026

CRM & Customer Data Management

The Mobile CX Gap Costing Enterprises Millions

Workforce Engagement Management

When Your Outsourcing Partner Holds You Back

Customer Engagement Platforms

SAP Finds Silver CX Lining in Revenue Dip

Contact Center & Omnichannel​

Why Omnichannel Is Failing – and How CCaaS 3.0 Fixes It

Event News

SAP Connect 2025: The Top 10 Announcements (So Far!)

Workforce Engagement Management

Explainer: What Workforce Engagement Management Is

CRM & Customer Data Management

Explainer: How CRM Automation Can Drive ROI Across Sales, Marketing, and Service

Contact Center & Omnichannel​

Explainer: Reducing Time To Resolution with CX Automation

Customer Analytics & Intelligence

Twilio’s New Vision: “To Become the Customer Experience Layer of the Internet”